Dell printer error, not recognizing drivers

Linda,

 

Please follow the instructions below and the printer should install for you.

 

Please make sure you have all Windows Updates, especially .net framework, needed to run many applications) and the latest Java.

 

Disconnect your printer. Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Please run the patch until you're prompted to restart your computer.

 

Restart your computer.

 

Download the proper drivers

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

There is a problem with loading this driver.  It is not on the compatible with the 4700 computer.  

 

I down loaded this driver and got this message. 

c:\dell922\dib+en.vbs

line: 11

char: 1

error: permission denied

code 800a0046

source: microsoft vbscript runtime error

 

Please help a rookie out,

Thanks bigal

freedive,

 

What is the make and model of your computer and operating system?

 

Did you follow the instructions above, disconect the printer, run the patch until prompted to restart your computer, restart your computer, install the proper drivers and then connect the printer when prompted?

 

 

Rick

Hi Rick,

I have a Dell dimension 4700 computer with XP software.  I have been looking around on the internet for this problem and I uninstalled my driver.  Now I seem to have a problem with.  An unknown error accurred while printing.     not recognizing drivers - D

I guess the new driver didn't install?  

 

Thanks,

Alan

Alan,

 

What happened when you double clicked on the 922 XP Drivers?

 

 

Rick

Hi Rick,

"My printer up and running again!!!!"  I used the dell site you mentioned in your first post that doesn't mention my 4700 computer on the compatible list.  The only thing that I changed was uninstalling my current driver first.  I then uploaded and installed the new driver and restarted.  That's it!!!

Thanks for all your help!!!  

Alan

Alan,

 

GRET JOB! :emotion-21: Thanks for posting back. Glad you got it working.

 

Take care.

 

 

Rick