Dell V313 All in one printer

Question

Hello, I had a paper jam the other day, and since then for some reason it will not print.  I send an item to print and then I notice in the queue that it states the item is 'printing', but it is not printing.  I try deleting this item from the queue and under status it says 'deleting'.  By another method I managed to clear all this queue but it still has not solved the problem.  Thank you for  any help. Regards dan

PudgyOne · Accepted Answer

Dan

Try running Delete Print Jobs as administrator, then restart your computer.This will clear all print job(s) stuck in the queue.

Also turn off the printers balloon tips as there is an issue with the balloon tips and Internet Explorer causing the printer to print only one page, then the computer would need restarted to print the rest of the print job(s)

Turn off the balloon tips for the printer.

(Right click) Start, control panel, devices and printer, your printer, printing preferences, advanced, more options. Tell it to never show.

Rick

rodgerdp · Answer

Thank you Rick, I followed your advice and problem seems to have solved, Ithanks again, regards, dan rodger

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