Dell V313w error message "problem with the printhead"

Revellogram,

Try reading...

Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

and

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

There is an article on installing the printhead at...

The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color

Rick

Well rats. Followed the instructions that you kindly provided...same problem.

In fact, in one of the links the directions say to "press setup" and then select maintenance.  When I press "setup" nothing happens.  The error message continues to scroll and no options are presented to me.

Revellogram,

I didn't write the article so I'm not quite sure about the procedure.

Try removing the power cord from the wall. Remove the power brick from the back of the printer for 60 seconds. This removes any error messages the printer is getting.

You may want to contact Dell and tell them you put in new cartridges and you're now getting the printhead error.

Rick

Yep. That is what I thought my next step would be.  I've tried the "unplug" thing with no result so its time to talk with a human at Dell, assuming I can find one.

I doubt that there is something amiss with the printer....I think that I am making a simple error somewhere....but I can't figure it out and I've gone through the suggested procedures several times with the same result.  Time to do something different.

Thanks for your help!

Revellogram,

The other option is to purchase a Replacement Printhead

Rick