My printer for several days would print out my document blank. First the color print stop working then the black print stopped. I follow all the instructions from the printer, and nothing happen. On my printer screen, it keep saying, " not working. Insert new printer head." I call dell (1-800-624-9897) and had them take over my computer to solve the problem with my printer. The representative did a through job , and could not find the problem. They will be sending me a different printer in 5 bus. days. The printer head is the problem. Where can I buy new printer head in the future?
Hi....I've been with Dell for 10 years...Many desktops, new laptop recently, Many printers...... They've basically, on the whole, taken VERY good care of me.
I've had my latest Dell V-515W for approx 1-2 years, Dell replaced printhead once after almost new. It has worked pretty well since, until the other day... printing some color photos, 1/2 jammed-up, color smeared all over... Afterwards, started getting "the Lines...," and afterwards, all color and black printing "light."
Changed cartridges, cleaned head, did all the options/fixes/installed updated firmware, over and over. Both colors print fine, Except lines still run sideways throughout, and everything prints light. I've done ALL the cleaning, deep cleaning, new ink, shook the new cartridges, soaked head in alcohol....nothing changes?
I've really NEVER had the need to go to these forums, and they are pretty cool..., but it seems I've learned that most everyone has had problems of one sort or another, similar..., with these Dell printers, wow! Ya think you are alone, and find out everyone has had same andor similar problems!
As most, naturally the printer is out of warranty, so no need to call Dell, so I checked self-help, these forums first. I have 4 brand new V505's in the boxes..., but I, as most say, they've been pretty satisfied with 515's when they are working. I started one up yesterday, for the heck of it, works perfectly. But, who wants to start another, use/waste a new machine, when the first one (v515) is "looking SO beautiful, on the outside as new!!
And naturally the printhead stuff is different (515 vs 505).
Now, the reason I entered forum... I saw one of the links about buying a printhead from Lexmark. I went there, called the people, they say the head that you..., send people to is NOT the correct part #, and is NOT for Dell printers. I told her (a supervisor) that this site is directing people there, and some have ordered and have had success, but she still insisted they no longer manufacture printers for Dell (as I saw on Dell's site a while ago, no more V-series..., looks like replaced by Cannon printers!), and did not want to tell me this part would work. She insisted we go to Dell. And we know what they will say..." no longer available, we can sell you another printer right now on the spot!"
Just wanted to "add" to the list of unsatisfied Dell printer customers... And impart my experience(s) with Dell V-515W, and the experience with Lexmark tech employees.
I purchased the same printer and had problems after only a year and luckily I was able to get a new print-head literally 15mns before the warranty expired. Unfortunately the new print-head didn't last but all of a few weeks. I only use my printer for school and am a part time student (light load) and to have such an expensive printer not last is very upsetting. I have tried trouble shooting to get it to work and just bought more ink hoping that would help since occasionally I can get it to print but more times than not I get the annoying error message: there is a problem with your print-head....ugh!! I need a new printer and HATE dell.
Thank you for discontinuing a piece of <ADMIN NOTE: Substitute character removed as per TOU> printer..just wish you would have done it a long time ago before so many people purchased the useless hunk of junk and now are out money and no printer.
Did all that. As I said, now I can't do anything because of the printhead error. Cleaned everything. Re-seated everything. Now the printhead error is preventing me from cleaning/printing/aligning, everything.
I have had a printer head error on the same computer. Dell has sent me one replacement and is in the process of sending me a second on now. My printer is about seven months old and has had about a ream of paper ran through it. I am very disappointed with this printer. I had a Dell 948 before this one and never had a problem with it at all.
The only thing you can do is call Dell. If your computer is still under service agreement they will replace the printer head, if not they most likely sell you one.
Just got off the phone with Dell Tech Support and can confirm the printhead is not available for sale...nor as a warrantly replacement...Hell, it's not available AT ALL!! Unless of course it comes attached to a new printer. My V515w printer is less than two years old and has seen light duty at best; it's main use has been as a scanner. Dell's suggested course of action? Throw it away and buy a new printer. This would be like junking your car because of a flat tire! Well, I may end up trashing my V515w, but I sure as Hell won't be replacing it with another Dell printer. In fact, after this experience, and my general displeasure with my recently purchased Dell laptop, I may just be finished with Dell...this after having bought seven computers, two printers, and numerous other peripherals and accessories from the company. This seriously represents one of the most ridiculous bits of product planning/customer service I've ever been personally involved with.
For those not yet quite in as dire straits as I am; In researching the issue further, I've discovered some advocate using an ink jet printer at least once a week to keep the ink from drying out. I was never aware of this before. In fact looking at the printhead in my V515w, it looks as though it is burnt...like an omlette left on the pan too long. So if you're not having serious problems yet, it probably wouldn't hurt to A) Turn the printer off when not in use. B) Run a full-color page through it once a week to keep the ink from drying out in the printhead and clogging it. and C) If you're still under your printer's warranty period, get a replacement printer or extended warranty before the factory warranty expires. Good Luck.
I have essentially the same problem. My printer (V515W) has been lightly used for the past 18 months since purchase. I recently had to replace the color cartridge. As soon as I replaced it, the color quit working.After reseating cartridges and printhead, I get a printhead problem message. I can make that go away by unplugging the printer and plugging the power back in, but it will still only print in black. Besides reseating everything, I cleaned, deep cleaned and physically cleaned the printhead. I also alligned it. Still no luck. Tech support was not able to help. They did replace the color cartidge, but that didn't help either. I have decided the printer is a piece of junk. No more Dell products for me. I have used Dell for years (half dozen computers and two printers), but this really turned me off. I certainly recommend NOT buying a V515W All-in-one printer.
I too had the same printhead issue with my Dell V515W (20 months old). I contacted Dell Technical Support (1-877-293-1197) who updated the firmware on my printer. That did not fix the problem. They said that my since my printer is out of warranty, they cannot send me a new printhead. I asked if I can buy a printhead. I was told that was not possible and was advised that I need to buy a new printer. They offered to sell me one on the spot. No thanks... I am going to shop around elsewhere...
The V715w has the same problems. All of these Dell-branded, Lexmark-made printers are disposible. A broken printhead means that you basically go out and buy another printer.
Ditto the P713W. This is a home printer, lightly used, and at just over a year (essentially out of the warranty period) the color ink stopped working. Removed and cleaned the printhead, deep cleaned, etc. No luck. DONE WITH DELL! This printer (and apparently the equivalent models listed here) is the equivalent of a 1970s model car with a built-in shelf life, seemingly designed to fail, and if the engineers got it JUST right then it fails just out of warranty. If this post leaves any doubt then let me state plainly that I am extremely disappointed with this printer as well as the Dell service and response.
Thanks for all the info, I also have the v515 purchased 18months ago and I have had nothing but trouble, mostly with Printhead error, just a couple of days ago while making some copies the message came on again and after exhausting every option on the troubleshooting it seams to be frozen reading Printhead error I am going to give up and go and buy a new printer and it wont be a Dell.
Tina62
1 Message
1
June 23rd, 2011 21:00
My printer for several days would print out my document blank. First the color print stop working then the black print stopped. I follow all the instructions from the printer, and nothing happen. On my printer screen, it keep saying, " not working. Insert new printer head." I call dell (1-800-624-9897) and had them take over my computer to solve the problem with my printer. The representative did a through job , and could not find the problem. They will be sending me a different printer in 5 bus. days. The printer head is the problem. Where can I buy new printer head in the future?
The Real Doctor
1 Message
1
May 14th, 2013 15:00
Hi....I've been with Dell for 10 years...Many desktops, new laptop recently, Many printers...... They've basically, on the whole, taken VERY good care of me.
I've had my latest Dell V-515W for approx 1-2 years, Dell replaced printhead once after almost new. It has worked pretty well since, until the other day... printing some color photos, 1/2 jammed-up, color smeared all over... Afterwards, started getting "the Lines...," and afterwards, all color and black printing "light."
Changed cartridges, cleaned head, did all the options/fixes/installed updated firmware, over and over. Both colors print fine, Except lines still run sideways throughout, and everything prints light. I've done ALL the cleaning, deep cleaning, new ink, shook the new cartridges, soaked head in alcohol....nothing changes?
I've really NEVER had the need to go to these forums, and they are pretty cool..., but it seems I've learned that most everyone has had problems of one sort or another, similar..., with these Dell printers, wow! Ya think you are alone, and find out everyone has had same andor similar problems!
As most, naturally the printer is out of warranty, so no need to call Dell, so I checked self-help, these forums first. I have 4 brand new V505's in the boxes..., but I, as most say, they've been pretty satisfied with 515's when they are working. I started one up yesterday, for the heck of it, works perfectly. But, who wants to start another, use/waste a new machine, when the first one (v515) is "looking SO beautiful, on the outside as new!!
And naturally the printhead stuff is different (515 vs 505).
Now, the reason I entered forum... I saw one of the links about buying a printhead from Lexmark. I went there, called the people, they say the head that you..., send people to is NOT the correct part #, and is NOT for Dell printers. I told her (a supervisor) that this site is directing people there, and some have ordered and have had success, but she still insisted they no longer manufacture printers for Dell (as I saw on Dell's site a while ago, no more V-series..., looks like replaced by Cannon printers!), and did not want to tell me this part would work. She insisted we go to Dell. And we know what they will say..." no longer available, we can sell you another printer right now on the spot!"
Just wanted to "add" to the list of unsatisfied Dell printer customers... And impart my experience(s) with Dell V-515W, and the experience with Lexmark tech employees.
Thanks, Doctor Dave Bengard.
MsRutherford1
1 Message
1
February 3rd, 2014 19:00
I purchased the same printer and had problems after only a year and luckily I was able to get a new print-head literally 15mns before the warranty expired. Unfortunately the new print-head didn't last but all of a few weeks. I only use my printer for school and am a part time student (light load) and to have such an expensive printer not last is very upsetting. I have tried trouble shooting to get it to work and just bought more ink hoping that would help since occasionally I can get it to print but more times than not I get the annoying error message: there is a problem with your print-head....ugh!! I need a new printer and HATE dell.
Thank you for discontinuing a piece of <ADMIN NOTE: Substitute character removed as per TOU> printer..just wish you would have done it a long time ago before so many people purchased the useless hunk of junk and now are out money and no printer.
piercm
1 Rookie
•
2 Posts
0
June 14th, 2011 12:00
Did all that. As I said, now I can't do anything because of the printhead error. Cleaned everything. Re-seated everything. Now the printhead error is preventing me from cleaning/printing/aligning, everything.
PudgyOne
9 Legend
•
30.3K Posts
0
June 14th, 2011 12:00
piercm,
Try reading...
Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
Shake the Dell Series ink cartridges before reseating them.
Rick
PudgyOne
9 Legend
•
30.3K Posts
0
June 14th, 2011 17:00
piercm,
You can try calling Dell and see what they say. Tell them you have a printhead error.
Rick
hounddog775
1 Message
0
June 15th, 2011 13:00
piercm,
I have had a printer head error on the same computer. Dell has sent me one replacement and is in the process of sending me a second on now. My printer is about seven months old and has had about a ream of paper ran through it. I am very disappointed with this printer. I had a Dell 948 before this one and never had a problem with it at all.
The only thing you can do is call Dell. If your computer is still under service agreement they will replace the printer head, if not they most likely sell you one.
Good Luck
hounddog775
dl_woodall
2 Posts
2
August 31st, 2011 16:00
Just got off the phone with Dell Tech Support and can confirm the printhead is not available for sale...nor as a warrantly replacement...Hell, it's not available AT ALL!! Unless of course it comes attached to a new printer. My V515w printer is less than two years old and has seen light duty at best; it's main use has been as a scanner. Dell's suggested course of action? Throw it away and buy a new printer. This would be like junking your car because of a flat tire! Well, I may end up trashing my V515w, but I sure as Hell won't be replacing it with another Dell printer. In fact, after this experience, and my general displeasure with my recently purchased Dell laptop, I may just be finished with Dell...this after having bought seven computers, two printers, and numerous other peripherals and accessories from the company. This seriously represents one of the most ridiculous bits of product planning/customer service I've ever been personally involved with.
For those not yet quite in as dire straits as I am; In researching the issue further, I've discovered some advocate using an ink jet printer at least once a week to keep the ink from drying out. I was never aware of this before. In fact looking at the printhead in my V515w, it looks as though it is burnt...like an omlette left on the pan too long. So if you're not having serious problems yet, it probably wouldn't hurt to A) Turn the printer off when not in use. B) Run a full-color page through it once a week to keep the ink from drying out in the printhead and clogging it. and C) If you're still under your printer's warranty period, get a replacement printer or extended warranty before the factory warranty expires. Good Luck.
rwturk
2 Posts
1
November 29th, 2011 09:00
I have essentially the same problem. My printer (V515W) has been lightly used for the past 18 months since purchase. I recently had to replace the color cartridge. As soon as I replaced it, the color quit working.After reseating cartridges and printhead, I get a printhead problem message. I can make that go away by unplugging the printer and plugging the power back in, but it will still only print in black. Besides reseating everything, I cleaned, deep cleaned and physically cleaned the printhead. I also alligned it. Still no luck. Tech support was not able to help. They did replace the color cartidge, but that didn't help either. I have decided the printer is a piece of junk. No more Dell products for me. I have used Dell for years (half dozen computers and two printers), but this really turned me off. I certainly recommend NOT buying a V515W All-in-one printer.
PudgyOne
9 Legend
•
30.3K Posts
0
November 29th, 2011 10:00
rwturk,
Did you try...
Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
and
Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
Try shaking the Dell Series cartridges before reseating them.
Rick
Texas_Ron
1 Message
0
November 29th, 2011 20:00
I too had the same printhead issue with my Dell V515W (20 months old). I contacted Dell Technical Support (1-877-293-1197) who updated the firmware on my printer. That did not fix the problem. They said that my since my printer is out of warranty, they cannot send me a new printhead. I asked if I can buy a printhead. I was told that was not possible and was advised that I need to buy a new printer. They offered to sell me one on the spot. No thanks... I am going to shop around elsewhere...
rwturk
2 Posts
0
November 30th, 2011 03:00
Yes. Tried all of that and more. Thanks for the suggestions, though.
jagtarsingh
14 Posts
0
December 4th, 2011 09:00
The V715w has the same problems. All of these Dell-branded, Lexmark-made printers are disposible. A broken printhead means that you basically go out and buy another printer.
Pvance
1 Message
0
December 9th, 2011 07:00
Ditto the P713W. This is a home printer, lightly used, and at just over a year (essentially out of the warranty period) the color ink stopped working. Removed and cleaned the printhead, deep cleaned, etc. No luck. DONE WITH DELL! This printer (and apparently the equivalent models listed here) is the equivalent of a 1970s model car with a built-in shelf life, seemingly designed to fail, and if the engineers got it JUST right then it fails just out of warranty. If this post leaves any doubt then let me state plainly that I am extremely disappointed with this printer as well as the Dell service and response.
flyrosie
1 Message
0
December 12th, 2011 13:00
Thanks for all the info, I also have the v515 purchased 18months ago and I have had nothing but trouble, mostly with Printhead error, just a couple of days ago while making some copies the message came on again and after exhausting every option on the troubleshooting it seams to be frozen reading Printhead error I am going to give up and go and buy a new printer and it wont be a Dell.