You should look at your Anti Virus settings. My symantec end point protection would not let me install drivers of any kind and until i found out this was the issue it drove me insane!

slpandmt,

• First run Delete Print Jobs to remove any stuck print job in the queue.
  
  Disconnect the printer.
  
  Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
  
  Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the

Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell A960 All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick

Rick,

Thanks for your reply. I did follow your instructions. The files unzip but I keep getting a message that the driver is not found.  When I downloaded the appropriate driver, I changed the compatibility to Windows 7 (my operating system) and ran as administrator.  

Firewalls are disabled so that is not the issue either.

Any other ideas?

slpandmt,

First run Delete Print Jobs then restart your computer.

Now try reading the second thread HERE.

Rick

Hi,

Welcome to the Community.

I understand that you want to install the A-960 to the system running on Windows7.

Although this printer is not compatible with windows7, however you can try to connect the printer via USB cable & download this driver by using the following link.

ftp.us.dell.com/.../R153052.exe

For any further queries, feel free to reply back on the same post.

Thanks

Ankit

rachel,

Glad you got it working! :emotion-21: Thnaks for posting back.

Take care,

Rick