Error Trying to Scan Using Dell Document Hub

Question

I have been using the Dell Document Hub for about a year without any issues. I use it mostly for scanning. I was able to scan from the app using my iPhone 6. I needed to reset my iPhone and re-install my apps. Now, when I try to scan, I get an error: 'Error - Failed to Scan'. I've reinstalled the app a few times. Same issue. I can see my Dell 1765 printer and can even print a test page. I've tried everything and nothing seems to work. I can scan from the app using an iPad with an older iOS. I wonder if it has anything to do with my iPhone's iOS (10.3.1).

robert p · Answer

Hi Amanda Hugginkiss,

Thanks for posting.

In researching his, I found:

Which browsers are supported by Dell Document Hub web portal?

The supported web browsers are:

Internet Explorer version 9 or later
Firefox version 21 or later
Chrome version 28 or later
Safari version 5 or later
Microsoft Edge

http://dell.to/2o7lRun

Amanda Hugginki · Answer

Am I the only one who is experiencing this issue? Scanning doesn't work on 2 separate iPhones (both running iOS 10.3.1) but it works on an iPad running iOS 9.3.5. So this has to be an issue with Document Hub and iOS  10.3.1.

Amanda Hugginki · Answer

What browser I'm using has noting to do this with this problem. The issue is with the Dell Document Hub iOS app.

Jefty02 · Answer

Have you found a solution?  Same thing it's been happening to me with the app on its Android version.

Anonymous User · Answer

I'm using my Galaxy S7 Android 7.0 and Doc Hub prints well.  Yet I have NEVER been able to scan.  I always get an error saying try back later.  I have a Dell 1135N MFP connected via ethernet to my home router.

thiamarie1 · Answer

Even with the correct browser it does not work from my phone. Have been using for years so it is not the phone.

Printers

Error Trying to Scan Using Dell Document Hub

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