error0502

Question

when the printer prints after a few gages it comes up with an error 0502 hardware error. there is nothing blocking the printer cartridges.   thanks

scacco4 · Answer

Me Too! I have the problem only when I print with best quality on photo paper. It stops about 1/4 through printing.

I found something on this website earlier today that completely explained how to fix it with pictures of "tape" running behind the cartridges. I didn't have time to read it and didn't think it would be that difficult to find later. Can't explain it, but can't find it now no matter what I do.

I have to say that the documentation on "Hardware Errors" for this machine is poor to say the least. Previously I had a 0503 error. I couldn't find any answers in the literature and after 3 days of calling and going through at least 3 different departments, I received an answer. I was livid at the waste of my time, but relieved to find an answer. I can't believe I am having another problem like that!

I notice that your post was several days ago. Have you found a solution yet?

oscer_1 · Answer

yes . the plastic strip kept coming off track so dell replaced the printer with another but it was not a new printer was a printer that they had fixed.

gaylynn13 · Answer

I am having the same problem.  Prints 1 maybe 1 1/2 pages, stops & gives the 0502 error code.  It started doing it when my ink was running low.  I replaced the ink cartridge & it still tells me I am low on black ink.  What gives with this printer?  And if I have to send it back, who pays the shipping?

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