Hello. I have just seen exactly the same thing on my Dell V305W and I was wondering whether you managed to sort it out?

I'm reluctant to purchase another colour cartridge as they are so expensive!

Regards,
Lee

Lee,

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 9 black cartridge and then reseat it. I would then take out the color Dell Series 9 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 9 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement.

Rick

You should read my post first.  I've tried those things.  I suspect a bad printer.

Chris,

I suspect a bad sensor in the color cartridge.

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 9 black cartridge and then reseat it. I would then take out the color Dell Series 9 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side)          color cartridge = color side(right side)

photo cartridge = black side(left side)          color cartridge = color side(right side)

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 9 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement.

Rick

I have this problem as well.  I've now bought two new Dell brand color cartridges from Walmart and I have gotten the same error with both.  I have tried unplugging the printer from wall and the power brick.  I still have this error.  Do I need to buy a new printer (from a different company?)

Chris

Chris,

Not sure. Is there a date on the box or packing for the Dell Series ink cartridge?

If you suspect the printer, contact Dell and also tell them you tried 2 new Dell Series 9 ink cartridges.

Rick

I have tried everything suggested & still have the problem.

Guess I will get a new printer !!