I really could use some help :-(

Question

I have been struggling for a few weeks with my printer and can't seem to figure it out.  At this point I may have changed settings that I can't remember changing and now I just don't know where to turn.  I hope someone can help me. My story: I have had my Dell v715w for about 2 years now.  It was installed without issue and used often.  The router that I had when I installed the printer was one that came from my Verizon ISP years ago but didn't give me any problems.  This year the router began to die and so I contacted my ISP which is now Frontier.  They sent me a new router and guided me through the setup.  Ever since the installation I am not able to print wirelessly any more.  I have uninstalled and re-installed the printer/drivers 3 times.  I have changed router settings based on information that I found on this site for similar problems.  I ran diagnostics based on information that I found on this site and am attaching the results.  I am hopeful that you are able to help me.  Oh, the light on the front of the printer is orange.  I don't know if I changed settings that I shouldn't have.  I look forward to your reply. Rachel  Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\windows\system32>netsh wlan show interface There is 1 interface on the system: Name : Wireless Network Connection Description : Intel(R) Centrino(R) Advanced-N 6200 AGN GUID : 9478ed66-b6fe-4dd5-944d-3d0884ff7482 Physical address : 00:27:10:49:f9:4c State : connected SSID : Frontier4308 BSSID : 20:e5:2a:a0:be:b6 Network type : Infrastructure Radio type : 802.11g Authentication : WPA2-Personal Cipher : CCMP Connection mode : Profile Channel : 11 Receive rate (Mbps) : 144 Transmit rate (Mbps) : 144 Signal : 99% Profile : Frontier4308 Hosted network status : Not available C:\windows\system32>

PudgyOne · Answer

Rachel,

First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

Make sure the printer is not usb cable connected to your computer.

Start, control panel, programs and features, your printer, uninstall.

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

With the computer online, insert the Dell V715w Printer disk, choose new installation, network and follow the instructions. It should prompt to the printer and ask for they type of security and password. You'll be prompter to remove the usb cable, wait 1 minute.

Is the WiFi light on the printer green or orange?

Virus programs and firewalls will block communications.

Rick

Printers

Was this post helpful?