remove the power brick wait for 5 seconds and again firmly reseat back
if the ink cartridge is filled by you u need purchase a new cartridge.and if u purchased a ink cartridge from dell and error has occured regardless any one u replace ...plz call tech support as u may need to replce either cartridge or printer.
and if it happens with black cartridge andn if problem occurs in any slot problem with cartridge.
Removed and reseated power brick; nothing changed.
I'm sorry but I don't understand the rest of your message; text is a bit garbled.
It sounds like you are saying if I filled it (cartridge ????), I need to purchase a new cartridge. Is that correct?
If I purchased a cartridge from Dell and error occurred regardless, to call tech support because ...
May have to replace either cartridge or printer ????
Don't you find that a rather extreme "fix"?
As mentioned in my earlier post, Dell has known of this improper seating problem since April 2003; I purchased my printer in November 2003. Obviously nothing has changed!
Is no one seeing a huge disconnect here or being as righteously upset as I am? I am so angry right now and have wasted so much time dealing with this this issue, which really should be a non-issue!
I most heartily agree that Dell support is the very worst I have ever had to deal with. If you are going to move support offshore (India and Philipines seem to be where they are mostly) you would think that whoever runs the show at those sites would at least get people who can interpret and speak English. I spent 6 years overseas and I pretty good at understanding people with accents, they might just as well answered using whatever their native language is. I was a service engineer for 30 years and I never saw so poor a response as Dell. First they cheated me out of my rebates ($240), don't want to deal with customers at all (unless you are a big company.)
I am glad though to say that in the 9 months I've had this piece of JUNK that I have personally talked 6 people out of buying Dell and I hope to maintain that average forever. One would think, that as competitive as the computer business is, Dell would like to sell you more in the future. Apparently, their business plan is to just sell them one time, and then, screw it we have your money. I think that excuse for a customer support award was purchased by Dell spending a lot of advertising. I have never met anyone who has a Dell would buy from them again. They shold remove that American flag they flaunt and replace it with the countries they sent the American jobs to!
You may have noticed that Dell has now moved the off shore support centers back. For the very reason you are describing. I have had good luck (knock on wood) with Dell and the support structure. I have several servers and laptops. When I need service which is rare I get through and get someone who will work with me...Now, before you think something wrong, I usually have to spend 5 minutes convincing the support tech that I do know what I am doing and that he would be wise to listen to what I have to say.
The A920 printers we have were having issues until I read these forum messages. I found the fix here for the two printers. So, sometimes its best to read before you jump into this. The printers were free and I figured it cant hurt. And by and large it didnt.
We did have a cartridge issue but not with the Dell printers. This problem was with an HP DJ682. I ended up rubbing the contacts on the cartridge with IPA (Rubbing Alcohol) to clean some corrosion or oil or something that was sticky on the cartridge. I do not know if you have that problem on the 940 cartridge. The 920s did have some sticky residue on them and I use IPA on it as well. No issue with finding the cartridge. I will say the cartridge sockets are a bit on the loose side and could cause a possible connection issue. I would just wedge some paper into the socket to see if that is it. If it is, you would need to replace the printer. And before you get hyper, all products are built on tolerances. Sometimes someone gets on of the outriggers and should have the product replaced because it doesnt work.
I tried different methods to cause a 50c. I used paper and tape to block the contacts on my spare 920. All I got was a standard "Cartridge not install" message, not a cryptic "50c"
I wonder if the PCB on the socket is missaligned. I can not see since I do not have a 940. However, if you have a spare system (I have 6 at home to test with) you can try the lexmark drivers since this is a Lexmark under a different sking. Failing that use the current dell drivers on the different machine to see if the original install was messed (edited for content original word scr*wed) up. Under no circumstance should you reinstall the OS! This is a tech support trick to get their numbers up. The only time you would re-install is if the HD or OS is so blown that you can not boot the system.
I hope this helps. if you have already done this my appologies. I am trying to go through my head what I would do. Last question, is it both cartridges? I cant remember now that I have typed all this.
No, I wasn't aware that tech support had returned to the US! I thought our current administration thought outsourcing was good for the US economy!
Anyway, I do understand about tolerances within the printers. My issue seems to be when seating or placing the Black cartridge in the cartridge holder and then closing it, there is "something" either in the cartridge or cartridge holder or how the cartridge holder is placed in the printer or ... when there should be "nothing", thus causing the 50C error which means "improper seating". Again, I have never received a formal response from any Dell tech support as to what causes improper seating. As I said, it took 10 emails just to get the definition of Error 50C! I worked out the rest on my own.
I still don't know what to do and how to fix it. I have reseated the power brick, used alcohol to clean the connections, made sure everything is clean, etc. And I still get the Error 50C message.
Indication that ink level was low. I removed cartridge from cartridge holder just to look at it, look at part number, etc., When I returned it to the cartridge holder, it was at that time that I started getting the Error 50C message - consult user guide, which was of no use, because the materials that came with my printer didn't have a list of error messages, and the tech support that I emailed back and forth simply ignored my request for an explanation of what this meant.
I don't know if I dislodged something, knicked something,did something to upset the balance of tolerances, or if I did nothing at all. After all this is plastic, and I don't know what kind precision engineering standards are designed and followed!
I will NOT do anything to my OS (XP Pro) or hard drive! I don't have any other printers to test. This is the one and only at home.
susmitha
1 Message
0
April 1st, 2004 12:00
remove the power brick wait for 5 seconds and again firmly reseat back
if the ink cartridge is filled by you u need purchase a new cartridge.and if u purchased a ink cartridge from dell and error has occured regardless any one u replace ...plz call tech support as u may need to replce either cartridge or printer.
and if it happens with black cartridge andn if problem occurs in any slot problem with cartridge.
the same thing applies for color cartridge
kalyan verma
2 Posts
0
April 1st, 2004 12:00
Hi
Please follow the below steps to get rid of the error:
1. Reseat the Ink Cartridges.
2. Unplug the printer from the back, clean the contacts and the put back the connection.
3. Verify whether the Ink Cartridges are DELL Branded.
4. Try Cartridges Individually.
Please contact the DELL Tech support for further assistance.
Regards
Kalyan
paralegalsd
9 Posts
0
April 1st, 2004 17:00
Thanks for your reply.
Did all of those things.
Still same error message.
Still don't know what is causing improper seating.
No one from Dell will tell me either!
paralegalsd
9 Posts
0
April 1st, 2004 18:00
Removed and reseated power brick; nothing changed.
I'm sorry but I don't understand the rest of your message; text is a bit garbled.
It sounds like you are saying if I filled it (cartridge ????), I need to purchase a new cartridge. Is that correct?
If I purchased a cartridge from Dell and error occurred regardless, to call tech support because ...
May have to replace either cartridge or printer ????
Don't you find that a rather extreme "fix"?
As mentioned in my earlier post, Dell has known of this improper seating problem since April 2003; I purchased my printer in November 2003. Obviously nothing has changed!
Is no one seeing a huge disconnect here or being as righteously upset as I am? I am so angry right now and have wasted so much time dealing with this this issue, which really should be a non-issue!
But, I do thank you for your response.
billyjim
4 Posts
0
April 2nd, 2004 03:00
I most heartily agree that Dell support is the very worst I have ever had to deal with. If you are going to move support offshore (India and Philipines seem to be where they are mostly) you would think that whoever runs the show at those sites would at least get people who can interpret and speak English. I spent 6 years overseas and I pretty good at understanding people with accents, they might just as well answered using whatever their native language is. I was a service engineer for 30 years and I never saw so poor a response as Dell. First they cheated me out of my rebates ($240), don't want to deal with customers at all (unless you are a big company.)
I am glad though to say that in the 9 months I've had this piece of JUNK that I have personally talked 6 people out of buying Dell and I hope to maintain that average forever. One would think, that as competitive as the computer business is, Dell would like to sell you more in the future. Apparently, their business plan is to just sell them one time, and then, screw it we have your money. I think that excuse for a customer support award was purchased by Dell spending a lot of advertising. I have never met anyone who has a Dell would buy from them again. They shold remove that American flag they flaunt and replace it with the countries they sent the American jobs to!
Andy-Jetnet
13 Posts
0
April 6th, 2004 12:00
You may have noticed that Dell has now moved the off shore support centers back. For the very reason you are describing. I have had good luck (knock on wood) with Dell and the support structure. I have several servers and laptops. When I need service which is rare I get through and get someone who will work with me...Now, before you think something wrong, I usually have to spend 5 minutes convincing the support tech that I do know what I am doing and that he would be wise to listen to what I have to say.
The A920 printers we have were having issues until I read these forum messages. I found the fix here for the two printers. So, sometimes its best to read before you jump into this. The printers were free and I figured it cant hurt. And by and large it didnt.
We did have a cartridge issue but not with the Dell printers. This problem was with an HP DJ682. I ended up rubbing the contacts on the cartridge with IPA (Rubbing Alcohol) to clean some corrosion or oil or something that was sticky on the cartridge. I do not know if you have that problem on the 940 cartridge. The 920s did have some sticky residue on them and I use IPA on it as well. No issue with finding the cartridge. I will say the cartridge sockets are a bit on the loose side and could cause a possible connection issue. I would just wedge some paper into the socket to see if that is it. If it is, you would need to replace the printer. And before you get hyper, all products are built on tolerances. Sometimes someone gets on of the outriggers and should have the product replaced because it doesnt work.
Just some thoughts.
Andy
Andy-Jetnet
13 Posts
0
April 6th, 2004 17:00
I tried different methods to cause a 50c. I used paper and tape to block the contacts on my spare 920. All I got was a standard "Cartridge not install" message, not a cryptic "50c"
I wonder if the PCB on the socket is missaligned. I can not see since I do not have a 940. However, if you have a spare system (I have 6 at home to test with) you can try the lexmark drivers since this is a Lexmark under a different sking. Failing that use the current dell drivers on the different machine to see if the original install was messed (edited for content original word scr*wed) up. Under no circumstance should you reinstall the OS! This is a tech support trick to get their numbers up. The only time you would re-install is if the HD or OS is so blown that you can not boot the system.
I hope this helps. if you have already done this my appologies. I am trying to go through my head what I would do. Last question, is it both cartridges? I cant remember now that I have typed all this.
Andy
paralegalsd
9 Posts
0
April 6th, 2004 17:00
Thank you for your response
No, I wasn't aware that tech support had returned to the US! I thought our current administration thought outsourcing was good for the US economy!
Anyway, I do understand about tolerances within the printers. My issue seems to be when seating or placing the Black cartridge in the cartridge holder and then closing it, there is "something" either in the cartridge or cartridge holder or how the cartridge holder is placed in the printer or ... when there should be "nothing", thus causing the 50C error which means "improper seating". Again, I have never received a formal response from any Dell tech support as to what causes improper seating. As I said, it took 10 emails just to get the definition of Error 50C! I worked out the rest on my own.
I still don't know what to do and how to fix it. I have reseated the power brick, used alcohol to clean the connections, made sure everything is clean, etc. And I still get the Error 50C message.
Comments ...
paralegalsd
9 Posts
0
April 6th, 2004 19:00
Thanks for your reply.
Ink cartridge: Black.
Indication that ink level was low. I removed cartridge from cartridge holder just to look at it, look at part number, etc., When I returned it to the cartridge holder, it was at that time that I started getting the Error 50C message - consult user guide, which was of no use, because the materials that came with my printer didn't have a list of error messages, and the tech support that I emailed back and forth simply ignored my request for an explanation of what this meant.
I don't know if I dislodged something, knicked something,did something to upset the balance of tolerances, or if I did nothing at all. After all this is plastic, and I don't know what kind precision engineering standards are designed and followed!
I will NOT do anything to my OS (XP Pro) or hard drive! I don't have any other printers to test. This is the one and only at home.