Install a940 with windows 7

Question

I placed this question yesterday at the end of another forum here and cannot find it. when I try to answer the e-mail sent to me it says it cannot be delivered. I have tried multiple times to install. Here is answer I tried to send: Acer Aspire 5742z Intel pentium pro 320 Windows 7came installed English Microsoft security essentials 64 bit oper sys firewall I believe windows

naftrad · Answer

I have tried virtually every suggestion and no go. On one site I have option for download manager or single file download and always pick single file. I have downloaded so many files but cannot find them after downloaded. when I do finally get to choice of drivers from Dell there are 4 choices and I downloaded everyone but to no avail.

I have cleaned my computer of printer completely. Last time I tried I got farther than ever but in the end it said I would have to get system administrator to approve.

I have unzipped so many files I feel like a quick change artist but nothing happened. I'm not sure where to find the setupexe file as suggested here.

HELP

PudgyOne · Answer

naftrad,

Make and model of your computer and opertaing system, 32-bit or 64-bit? If Windows 7/8 did you recently install the operating system or did the unit come with Windows 7/8?

Operating system in English?

What virus program and firewall are you using?

Rick

DELL-Madhur B · Answer

Hi naftrad,

As per the Windows 7 Compatibility with Dell Printers the A940 printer is incompatible. We can try to install the Window Vista drivers in compatibility mode and check if it works.

Click here to download and save the drivers for Windows vista on the computer and then click here to install the file in compatibility mode.

Please post the results.

naftrad · Answer

On what you sent me I clicked R on R146813.exe prop., then L click on prop.  A separate window came up with1030a compatibilitymodejpg.  I have clicked ok, nothing, apply, nothing, and apply and then ok, again nothing happened it just disappears.

DELL-Madhur B · Answer

Yes, the file name is R153717.exe; save the file on the computer and then perform the steps mentioned above. For any clarifications feel free to contact me.

DELL-Madhur B · Answer

Hi naftrad,

Following are the steps to be followed after the file is downloaded on the computer:

Right Click the file name, and then click Properties.
Click Compatibility tab, then check the box for Run this program in compatibility mode.
Change the Operating System to Windows Vista.
Click Apply, and then click Ok.
Double-click the file

Now follow the on-screen instructions and try to install the program

NOTE: Please do not connect the printer USB cable till the installation completes.

Please post the results.

naftrad · Answer

You may realize now that I am not to bright,, when I download the proper file and I am not surewhich it is,where does it go and how do I find it to do what your instructions say?

PudgyOne · Answer

naftrad,

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista SP2 Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell A940 All-In-One Printer owners thread (W7)

Also try reading...

Allow Printer past Microsoft Essentials

Rick

naftrad · Answer

I click here in your first e-mail and it wants to run or save R153717.  Is this the file I want?

naftrad · Answer

It is downloaded but when I R click it gives choices to delete, copy download link, go to download web page,open containing folder, report program is unsafe or rerun security check.  so which do I do?

naftrad · Answer

I appreciate everyone's help but will have to stop for now. Madhur B if you are still out there and could answer my last question above sometime at your convenience and I will try again tomorrow.

Rick I do not know where to go to download Vista 64 bit driver, thank you again.

PudgyOne · Answer

naftrad,   The Vista 64-bit drivers can be found in the Dell A940 All-In-One Printer owners thread (W7)     Rick

naftrad · Answer

I have done all as suggested Rick run the compatibility with Vista  64 SP2,, I keep unzipping files and that is done successfully but no further prompts are given me, and never have I received prompt to plug in printer.  I have tried again and again.

PudgyOne · Answer

naftrad,

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

Go to the USB Controller section and click the + sign.

Starting at the bottom, USB Root Hubs, and working your way to the top, USB Universal Controllers, un-install everything in that section.

Restart your computer. Windows will find everything again and correct the problem one. Please be patient. The new hardware wizard may work 3-5 minutes before it's done.

Download Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista SP2 Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell A940 All-In-One Printer owners thread (W7)

Also try reading...

Allow Printer past Microsoft Essentials

Rick

naftrad · Answer

I hate to ask but where is device manager?

Printers

Install a940 with windows 7

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