This post is more than 5 years old

115 Posts

3893

March 14th, 2009 11:00

is dellAIO810 a plug&play printer

Hello,I,moved and now am trying to reconnect my computer.The 810,usb type,won't respond.it keeps telling me,it's a usb type and can't locate it??I went to the device mgr,what choice do I select from the usb hub??thanks

11 Legend

 • 

30.3K Posts

 • 

106.6K Points

March 14th, 2009 12:00

schlo,

 

Follow these instructions below and let me know what happens.

 

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer. Download and run this patch (Patch must be run on Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when 6o connect yor printer(powered on)

 

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

11 Legend

 • 

30.3K Posts

 • 

106.6K Points

March 15th, 2009 11:00

schlo,

 

Yes, run the patch, it's like a cleanup utility. Why Dell calls it a patch is beyond me.

 

 

Rick

115 Posts

March 15th, 2009 11:00

Hello,I use xp,do I still run that PATCH?thanks

115 Posts

March 17th, 2009 11:00

Hello.almost there..did all as requested..I can run the printer from the dell aio program but if I try to print,say from word,it won't go..Tells me communication not available,,unplug restart??I do it and get same results??thanks

11 Legend

 • 

30.3K Posts

 • 

106.6K Points

March 17th, 2009 16:00

schlo,

 

When you go to print from Word, Make sure you have selected the right printer. I had an issue and it was set for Microsoft XPS Document Writer

 

 

Rick

11 Legend

 • 

30.3K Posts

 • 

106.6K Points

March 18th, 2009 09:00

schlo,

 

I also forgot to mention that you might want to read the article, it may also solve one of your problems.

 

Update list of applications to send scans to

 

 

Rick

115 Posts

March 18th, 2009 10:00

Hello.YOUR GOOD,,everything seems OK now,,,thanks,,,,don't knpw how to make this SOLVED,,,,THANKS.

11 Legend

 • 

30.3K Posts

 • 

106.6K Points

March 18th, 2009 13:00

schlo,

 

GREAT JOB! :emotion-21: Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

 

Thanks,

 

Rick

115 Posts

March 19th, 2009 11:00

just followed all your advice,,,the last one for word was correct too...thanks...although I use 2 account IE sign on's ,,did not realize I had to repeat most of it to get the printer working for the 2nd account,,thanks

No Events found!

Top