New E525w won't scan - configuration issues?

Question

Can't get E525w to scan to desktop (iMac).  Read through user manual, read other online posts, can't figure out what problem is. --Bought new E525w a few months ago for home use.  Have been printing with it, no problems, using iMac desktop with USB connection, and a MacBook Pro wirelessly. --Recently tried scanning function.  No joy.  Put document on platen, hit 'Scan', then 'Scan to Computer (USB)', then 'Start', display reads 'Computer (USB)  [Waiting]', and after a minute or so, times out with a 'Job Failure'.   --Downloaded user manual and read through Scanning section.  Ensured that Function Enabled does not require password to scan (or do anything else). --Checked Applications on desktop (maybe a driver issue?), and in Dell folder is Address Book Editor and ScanButton Manager.  Do not know what to do with ScanButton Manager. Searched User Guide for 'scanbutton', no joy.  Tried 'scan button', and just got a lot of 'scan (button)', which didn't help.  Opening it shows a destination path (appears to be Desktop) that I'm fine with for right now, just to get it to work.   --Checked Printers and Scanners on desktop, and Dell shows up under Printers, and under Faxes (have not tried that, do not have a landline), and under Scanners (two icons:  Dell E525w Scanner, and Dell E525w Scanner 2; do not know why there are two icons).  When click either icon, get a Scanner window intended, presumably, to display an image of what is to be scanned, and a button on lower left that reads 'Scan'.  No image using either icon, even though there is a document on the printer platen. --Have read a couple other E525w posts on this forum, but they don't address my specific issue. Mystified.  Don't understand why this should be hard to do, although I'm learning that the multiple functions of this printer appear to make it more complex in terms of setup. Any help or ideas greatly appreciated.  Won't be surprised if it's something simple that I just missed.

Callused Knuckl · Answer

Make sure the time and date is set correctly on your printer. Mac OS has an issue with accepting files with wrong time stamps

Rick1229 · Answer

Thanks for the suggestion. Checked, and time and date is set correctly, so while that didn't fix the issue, have at least eliminated one possible cause.

I haven't tried scanning to a thumb drive yet, will try that next, see if I can isolate the issue. After that, will try scanning to email, but the instructions to do that looked daunting.

Ang2 · Answer

I just got off the phone with Dell tech support because of the same issue, and was told that scanning wirelessly doesn't work with Macs. He said Mac users can open System Preferences, then the Printers menu and click Scan to bring up the Dell scanner window and press Scan there. (This is what I had already been doing.) He said that setting up to scan to FTP is the only way to be able to scan by pressing the scan button on the machine, and that being walked through how to do that would require purchasing a 'premium warranty.' Soooo, basically, the printer doesn't do what it's designed to do simply because you're a Mac user, and if you'd like the workaround, you'll have to pay extra for it.

Rick1229 · Answer

Ang2,

Thanks so much for your feedback about not being able to scan wirelessly with a Mac. I have the printer connected to my Mac with a USB cable, so will try the wired option you described (I think I already tried something like that, but will try again). FYI, was able to scan to a thumb drive (inserted into the printer) just fine.

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