Kimmm,

Please unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Now plug everything back in. This will reset any error messages the printer has. Now open the printer with the power on and the cartridges should go to the center to be replaced. Take out both Dell Series 5 ink cartridges and make sure the tape is off the cartridges and insert both back in and make sure the seat properly and latch. Close the printer and it should print an alignment page. If you still get the error message, please read bleow.

Black cartridge = black side(left side)           Color cartridge = Color side(right side)

Photo Cartridge = Black side(left side)         Color cartridge = Color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.

Rick

G'day Rick and thanks for replying.

I've actually tried all that you have suggested but it didn't fix the problem.

Unfortunately it looks like I'm up for a new printer :emotion-9:

Kimmm,

You now have Dell Series 5 ink cartridges, correct? It is possible to get one with a bad sensor. Does it tell you which cartridge? If so, take it back and get a replacement.

Rick

I actually bought 2 cartridges, both with the same results.

I have also put the old empty cartridge back in, same result again.