PRINT CARTRIDGE ERROR

Question

I HAVE A  NEW DELL PRINTER.  I KEEP GETTING AN ERROR SAYING PRINT CARTRIDGE ERROR FOR THE COLOR CARTRIDGE.  I HAVE CHECKED EVERYTHING POSSIBLE AND CAN NOT FIND A THING.  THIS IS BRAND NEW AND I HAVE NOT BEEN ABLE TO GET IT TO WORK.   THANKS JAMAICA

baileyn · Answer

I have been having this same problem for months.  I have only used my printer five or six times, and the ink levels are practially full.  I don't want to buy new cartridges, but I now desperately need to use my printer.  I hope that there is another solution!

JAMAICA · Answer

I HAVE ALREADY CALLED DELL - THEY ARE SENDING ME A NEW COLOR CARTRIDGE BUT I REALLY THINK IT IS THE PRINTERS COLOR CARTRIDGE HOLDER THAT IF AT FAULT. I'M GOING TO TRY THE NEW THEY ARE SENDING ME AND IF THAT DOES NOT WORK I WILL REQUEST A NEW PRINTER. THEY ARE TOO MUCH MONEY TO FOOL AROUND WITH AND NOT HAVE THEM WORK. CALL THE PRINTER SPECIALIST OF DELL AND GET A NEW COLOR CARTRIDGE. LET ME KNOW WHAT HAPPENS.....

JAMAICA

Lucanite · Answer

I bought a Dell 962 at end of May.  Immediately on installation I got a message saying right cartridge incorrect.  The installer advised to replace the cartridge which I did.  I have recently in the middle of a print job got a similar message.  The cartridge was working one minute and not the next.  there is plenty of ink in it.  It seems that there is a problem with the cartridge holder.  It is not reassuring to find others with the same problem and apparently no solution.

baileyn · Answer

It sounds like Jamaica has gotten help (hopefully it works).  I won my computer, but unfortunately, I don't know who the computer is registered under, and so no one at Dell will help me.  I handwrote a note to them, so we will see what happens.  It's cheaper to buy a whole new printer (not a Dell printer) than to buy new ink cartridges!

JAMAICA · Answer

I WILL GO THROUGH ALL OF DELLS OPTIONS TO GET THIS PRINTER WORKING BUT IF IT DOES NOT WORK FOR A CERTAIN TIME - I WILL REFUND FOR FAULTY PRINTER AND NOT BUY FROM DELL AGAIN. I HEARD EVERYTHING GOOD ABOUT DELL'S CUSTOMER SERVICE SO I BOUGHT A NEW LAPTOP AND COMPUTER THROUGH THEM AND HAVE HEARD NOTHING BUT NEGATIVE FROM EVERYONE I'M IN CONTACT WITH. THIS SETUP I HAVE IS VERY EXPENSIVE SO THIS MAKES ME WORRY ABOUT KEEPING IT. THANKS FOR YOUR COMMENTS. I WILL LET YOU ALL KNOW HOW IT GOES.

THANKS

JAMAICA

Lucanite · Answer

Spent 45 minutes on phone to Dell this morning.  They are adamant that probelm is with cartridge and not printer.  They are replacing my two colour cartridges by courier tomorrow morning.  But I am not happy that this may be a recurring problem with this machine or with the Dell colour cartridges.

JAMAICA · Answer

I AGREE.  IF THIS CARTRIDGE DOES NOT WORK I WANT TO RETURN THE PRINTER SINCE I HAVE NOT BEEN ABLE TO USE IT SO FAR.  IT'S NOT WORTH THE TROUBLE WITH BEING ON THE PHONE FOR SO LONG FOR SUCH A LITTLE THING.  IT DOES SOUND LIKE THIS HAPPENS ALLOT.   JAMAICA

Lucanite · Answer

Free replacement colour cartridges arrived this morning by courier as promised by Dell.  Printer working again which would seem to confirm Dell's position that the problem is with the cartridges rather than the printer.  So I will wait and see.  Hope I have not got to go through a repeat performance in a couple of months.

baileyn · Answer

Good!  I'm glad they at least did that.  I had to handwrite a note to Dell (addressed to the customer service manager) telling them about my situation.  I doubt I'll get a response, but if I do, I will let you all know

JAMAICA · Answer

I RECEIVED MY CARTRIDGE AND IT FIXED THE PROBLEM - I HOPE IT LASTS ALSO.  I'M STILL NOT SURE ABOUT DELL'S CUSTOMER SERVICE DEPT.  I WILL HAVE TO KEEP CHECKING THAT OUT FOR OTHER PROBLEMS.   THANKS JAMAICA

baileyn · Answer

Good news--- I bought a new printer this past weekend (not Dell), and the head customer service guy at Dell has already emailed me back yesterday about this broken one.  I sent them a handwritten letter only last week.  Who knows--they may redeem themselves.

Printers

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