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43043
May 9th, 2013 11:00
Print Status Window Interface has Stopped Working
I have a new computer with Windows 8 and an old Dell720 printer. I found a driver and had the printer working with the new computer. The printer was working with no problems, when I got the message "Print Status Window Interface has stopped working". I also had a "Low Ink" window pop up.
Any help in fixing this problem would be appreciated.
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-am-
5 Posts
1
May 12th, 2013 09:00
Ok, I have found a way to deal with my issue. Apparently the problem centered around the printer sending a message to the computer that the print cartridge was low on ink. I told the computer that I installed a new print cartridge (but I actually didn't) and now the printer is working.
PudgyOne
9 Legend
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30.3K Posts
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May 10th, 2013 09:00
-am-,
Have you found an answer to this problem?
Windows 8, 64-bit?
Make and model of your computer?
Rick
-am-
5 Posts
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May 10th, 2013 11:00
I would appreciate some help. I have an ASUS R700V and Windows 8, 64 bit.
PudgyOne
9 Legend
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30.3K Posts
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May 10th, 2013 12:00
-am-,
Try reinstalling the printer, using the instructions below.
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 8 32-bit or the Vista 64-bit drivers for Windows 8 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...
Dell 720 Color Inkjet Printer owners thread (W7)
Remember virus programs and firewalls will block communications. If you did not install a virus program, then Windows Defender is the default. Try reading...
Allow Printer past Microsoft Essentials/Windows Defender
Rick
-am-
5 Posts
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May 12th, 2013 08:00
Where do I find the patch "printer cleanup utility"?
PudgyOne
9 Legend
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30.3K Posts
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May 12th, 2013 10:00
-am-,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
-am-
5 Posts
0
May 13th, 2013 05:00
Thanks for the help.
This thread is locked, due to age.
If you need assistance, please create a new thread in the proper Dell Support Forum
Thank you