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April 24th, 2014 04:00

This looks like a print head issue. Here are some steps that you can try:

  • Open the printer and then wait for the carriage to slide over
  • Remove ink cartridges from the print head.
  • Thoroughly clean the print head and each ink cartridge using a cotton swab that was dipped in hot water.
  • Continue cleaning until no residue of ink appears on the cotton swab.
  • Allow the ink cartridges and print head to dry and replace the cartridges
  • Perform a test print

If the error persists, the problem could be related with a defective ink cartridge or a print head that already requires replacement.

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