printer horizontal lines

Question

i have horizontal lines in my text, but not the color. i have tried cleaning the nozzlesw. i have read all the stuff. i have reinstalled drivers. nothing fixes this. help pls.

DELL-Stephen S · Answer

Stephen,

Thank you for visiting the Dell Community Forum.

If cleaning the nozzles and reinstalling the drivers have not helped, I would advise contacting Dell Technical Support as there may be a problem with the black ink cartridge.

stephen snow · Answer

Thanks for the info. I actually have done exactly that -- contacted Dell technical support. But that was more than 24 hours ago and they haven't responded at all yet, which is quite disappointing. I get the feeling that Dell (and others) are happy to provide ways for people to get help as long as it doesn't require anything of them.

steve snow

shsnow@mindspring.com

dream_8s · Answer

I am having the same problem with the horizontal lines printing when I print anything with text.  I tried everything that was recommended; cleaning the cartridges, realigning the cartridges, and reinstalling the print driver.  I have ordered a new black print cartridge.  (I gave up on tech support)  It should be here next week and I'll let you know if it solves the problem.

stephen snow · Answer

well, tech support has promised to send me a new cartridge. we'll see if it actually happens. i have had very unhappy experience with dell support (they were supposed to send me a wireless pcmcia card and never did, e.g.), so i am not very trusting. we'll see. let me know how yours turns out and i, in turn, will also.  for the price of the darned cartridges, they sure *ought* to work!

dream_8s · Answer

I received my new ink cartridge and the problem has been fixed.  I hope it doesn't start again.  The cartridge I had problems with didn't start printing the lines for about 30-40 pages after I started using the printer.  I'll keep my fingers crossed.

stephen snow · Answer

i spent a good deal of time on my own and finally got online tech support, which after some discussion agreed to send me a new cartridge if i send the nonworking one back, which i will do at their expense.

still, i have to say, it is far too difficult to get help from the manufacturing company the way this is set up. It is soooo anti-consumer. ALL of the burden is on the consumer; the manufacturer assumes NO responsibility until I have jumped through massive hoops and taken up several hours of MY valuable time.

This eventually will backfire on companies because more people, like me, will migrate to non-brand models loaded with open source software that is supported by local community networks. this is the trend. and short-sighted service like Dell's is going to make it grow faster.

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printer horizontal lines

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