Printer Status Window Interface has stopped Working

naburt,

Can you please tell me how you are connecting with the 966 printer. Wired, wireless print server or using the wireless card in the printer.

Rick

I'm getting the same message.  I am running Vista.  As far as how I am connected... I am supposed to be wireless but haven't been able to get my new computer on Vista to work wirelessly.  I have been printing via a USB.  I need to get the printer working and get it working wirelessly.  Thanks

Dean

Dean,

Please follow the instructions below and then tell me what happens. Before you install the drivers, please read the section on how to connect the wireless printer.

I recommend that you use these Recommended Wireless Router Settings for the best communications.

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer. Download and run this patch

<ADMIN NOTE: Broken link has been removed from this post by Dell>

to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer.

Restart your computer.

Download the proper drivers.

XP Drivers 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Vista 32-bit Drivers

64-bit Drivers 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

All other drivers

Install the proper drivers, you'll be prompted when to connect your printer(powered on)

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

You may also need to read this,  

How Do I Connect a Dell™ Wireless Printer to a Wireless Network

Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.

Let me know what happens and how you're connected.

Rick

Dean,

Did you use WPA-PSK(TKIP) Security (Personal)?

Mixed mode b and g, n if available?

Channel 1, 6 or 11. I use channel 11.

I do NOT have a 966 printer but I have a 964 printer connected to a Dell Wireless Printer Adapter 3300 which works similar to your printer.

This step seems to be very important.

Reset the Printer's Wireless Network Adapter.

Press the Cancel  button one or more times to bring up the main menu. Press the up or  down  button until Setup is highlighted, then press the Select  button. Press the down  button until Network Setup is highlighted, then press the Select  button. Press the down  button until Reset Network Adapter Defaults is highlighted, then press the Select  button. Press the left  or right  button until Yes is highlighted, then press the Select  button. Note:     It may take 2-3 minutes for the wireless network adapter settings to be reset.

Rick

The printer is now working with a USB again.  Thanks!  However, i was following the steps to set up wireless and got towards the end.  It tells me to choose "Wireless Setup Utility" and that doesn't exist.  I only have "Printer Setup Utility", and I don't see a wireless option within that.

Rick,

I have no idea.  Am I supposed to be running that kind of security?  How do I check and how do I change it?

Once that is done, will the wireless show up or will have to do everything over again?

Dean,

How to login to your wireless router , My sister forgot her password to her wireless router. I had to plug an ethernet cable into her wireless router, press and hold the reset button in the back of the wireless router for 30 seconds. This takes it back to factory settings. I then eneterd the default gateway into the address bar and logged in ad used the settings below.

and

Recommended Wireless Router Settings

These are the settings I use. I use channel 11.

Rick

Those are the settings I have on my router.

The problem is the Wireless Setup Utility is non-existant on my computer after running the new install with the software you gave me for Vista 64 bit.  The Printer Setup Utility is in my Start/All Programs/Dell Printers/Dell Photo AIO Printer 966, but the Wireless one is not there.  And it didn't automatically find it and set it up when I installed the new software either.  I can print with a USB but not wirelessly.

Dean,

After you ran the patch as administrator, you needed to open the 64-bit drivers. It probably only unzipped and sat there. Look for the setupo.exe file and right click on it, then left click run as administrator. It should then ask you to setup the printer. Choose network, it may or may not have the option to answer that printer has a wireless card. If it doesn't then click add and if the option is not there, choose the option that the printer is connected to a wireless print server. Then it should find your printer, if the setup in the printer is correct.

You might have to run the patch as administrator, one more time, then restart your computer and install the 64-bit drivers using the instructions above.

Rick

No, I did exactly what you are saying.  I ran the setup.exe file in the R165704 file that was downloaded when I clicked on the 64 bit from the Dell site where it says:

Release Date:	8/31/2007
Version:	G16-EN-x64, A02	Other Versions   <ADMIN NOTE: Broken link has been removed from this post by Dell>
Download Type:	Driver
File Format:	Hard-Drive
File Size:	63 MB

Once I do that and run the setup.exe file it asks me if I want to install it through a USB port or a wireless network.  I have tried it BOTH ways and it doesn't matter.  No other questions are asked, it installs and asks me to do a test print.  When I do the test print with a USB it works.  When I do the test print wirelessly, it doesn't work.  It gives me an error message telling me Communication Not Available.  After I tell it I don't want to send info to Dell and hit Finish.  This brings up the Dell All-In-One Center which seems to have nothing to help me with the wireless setup.  I don't think I am doing anything wrong or missing any steps.  It's fairly simple.  It just isn't installing the wireless portion on my computer for some reason.  You are welcome to log into my computer and do it yourself to see that it's done correctly.  You can reach me on Yahoo messenger at dcj4him for us to discuss that if you like.

HELP!

I haven't heard back from anyone.  Has a fix been found to get my printer wireless?

Dean