problem with AIO 926 printer driver

johnbober,

To install the pprinter on Windows 7, you'll need to install the Vista drivers in the compatibility mode. Please follow the instructions located at...

926 Photo All-In-One Printer owners thread (W7)

Then tell me what happens.

Rick

Hi,

thanks for answering but:

Well, I followed carrefully the instructions (I ran the setup with vista SP2 compatibility) and it still says :"The Dell photo AIO 926 printer is not installed. Please reinstall your printer driver."

What could I do next?

johnbober,

The laptop, was it purchased with Windows 7 or did you upgrade it? Make and model of the computer with Windows 7, please.

Rick

Actually, the Laptop was purchased with Windows 7.

The  Laptop is a Samsung with intel dual core T6500.

What could I told you more?

Thanks again.

johnbober,

That was great. Sometimes when upgrading to Windows 7, the chipset drivers need installed, again.

Try disconnecting the printer. Run the patch, it's a printer cleanup utility. Also make sure the printer is gone. Manual Printer Driver Removal

Restart your computer.

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

Go to the USB Controller section and click the + sign.

Starting at the bottom, USB Root Hubs, and working your way to the top, USB Universal Controllers, un-install everything in that section.

Restart your computer. Windows will find everything again and correct the problem one. Please be patient. The new hardware wizard may work 3-5 minutes before it's done.

After the New Hardware Wizard finds everything, then try installing the Vista Drivers in the compatibility mode.

Right click on the drivers file, left click properties, left click compatibility. Change the compatibility to Vista. Then right click on the drivers, left click run as administrator.

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

Rick

Well, I ran the patch, I uninstalled every USB stuffs, I restarted my laptop, windows found everything, I installed the drivers (in vista SP2 compatibility mode.

And I still have this message.

I am just going tu give up!

Usually I can fix those issues by my self, but here...

Thank you again, tying to help me.

johnbober

johnbober,

Remember that firewalls and virus programs do not always allow printer communications and they need to be allowed past them.

Rick