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4 Posts

17072

May 28th, 2007 11:00

Problems scan with All in one 966. dlcqcoms error.

I have just installed a brand new AIO 966 in network without problem at that moment, but:
-dlcqcoms.exe    error "and must be closed" every 15 minutes.
-Never been able to scan.
 
I have installed/unistalled everything 4 times with exactly same problem. I think everything related with dlcqcoms problem. No firewall. My computer is a Dell Latitude D800.
 
I am about to get rid of the printer... I can not see a solution in this forum. Can anyone help me?
 
Thank you.


Message Edited by me lasu on 06-01-2007 06:03 AM

4 Posts

May 28th, 2007 13:00

I have also tried the solution about changing "Error warning" suggested to solve some scan problems. It did not worked at all.
The printer wastes a lot of time looking for applications in my computer when I push button to scan, but finally says that can not connect to get the list.


Message Edited by me lasu on 06-01-2007 06:04 AM

4 Posts

June 1st, 2007 10:00

HELLOOOO, THERE IS SOMEONE FROM DELL OUT THERE?
 
Please, let me know how to fix this problem, or let me know how to return the printer.

2 Intern

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1.7K Posts

June 1st, 2007 13:00

This procedure was found by one of the imaging technicians. Be sure you have the drivers installed correctly first, i.e., there are no communication errors and the printer can print locally. 
  1. Click on the start.
  2. Type in "system" in the start search.
  3. Click on the advanced system settings.
  4. Click on settings button under the "Performance" section.
  5. Click on the tab that says "Data Execution Prevention."
  6. Check the box that says "Turn on DEP for all programs and services except those I select: "
  7. Click on ADD
  8. Browse to c:\program files\dell AIO printer 966\
  9. Select the aioc.exe and choose add.
  10. Similarily do so for device monitor and all other printer related executable files. (I will try to get more information about this and will post it when I have it)
  11. Restart the computer. After doing so, you should be able to scan from the scanners and camera wizard, dell AIO center and also MS Paint.

4 Posts

June 4th, 2007 13:00

I have followed the instructions and everything continues exactly the same:
1- Impossible to scan.
2- Error about dlcqcoms.exe continues every 10 minutes.
 
Any other solutiuon?

1 Message

June 30th, 2007 02:00

I do hate my Dell AIO966.  I cannot scan without everything freezing up.  I had the 966 on a Dell laptop and it crashed that after I installed the 966. Finally got that fixed but now I have a HP Pavilion and the 966 is still freezing up and sending the same error message.  And from what I have read no one can fix it.  I am getting another separate scanner tomorrw.  I have a lot of art work to scann and it takes me 1 hour to do two 5" x 7" pieces.  UGH

August 24th, 2007 17:00

Could you post a list of all installed software? Do you have Nokia PC Suite installed, Active Sync... any kind of firewall software?
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