catki86226,

I have instructions below that should get things working. When you get to the part about looking for the OCR folder on the disk, since you do not have a disk, you options are...If you're going to scan to Microsoft Word, Works, etc..., then you'll need to download an OCR program from the internet. If you're just going to scan images, like pictures, then it's not needed.

Please follow the instructions below and then tell me what happens.

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer.

Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer.

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

Vista 64-bit Drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on) Please use a 6ft or smaller USB Cable.

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

Rick

Thank you so much!

>Everything seems to be working except scan capability.  When I click on Programs--Dell Printers-Dell Photo AIO I just get a drop down that for uninstall and ordering supplies.  The AIO center isn't there. 

catki86226,

Then the printer didn't quite install properly. You need to disconnect the prinet. Run the patch until it prompts you to restart your computer. Restart your computer.

When you go to install the proper drivers, it just might unzip the folder and sit there. If that happens, then right click on setup.exe, left click run as administrator and follow the instructions. The Dell All-In-One Center is in the drivers package that only available from Dell's website.

Rick

Thanks Rick.  I'll try that again tomorrow and let you know.  Should I bo both again?  I did get some sort of message when I was installing the driver that I already had one installed. 

I'll try them both again. 

Try this tomorrow.

Then the printer didn't quite install properly. You need to disconnect the prinet. Run the patch until it prompts you to restart your computer. Restart your computer.   When you go to install the proper drivers, it just might unzip the folder and sit there. If that happens, then right click on setup.exe, left click run as administrator and follow the instructions. The Dell All-In-One Center is in the drivers package that only available from Dell's website.

Would it be possible to get another copy of the disk? 

Rick, I'm sorry I couldn't get back sooner I had a family emergency.

I followed the instructions again and the All-in-One Center is still not showing up.  I did download the correct driver for my computer.  I did right click on setup. exe and ran as administrator/

Any help you can give me so that I can use the scanner would be appreciated.

Thanks.

catki86226,

When you ran the setup.exe as administrator, you should have been prompted with some questions. Were you?

You can try clicking below my signature and try requesting a set of printer disks, unknown if you'll get one or not.

Rick

No, I wasn't prompted with questions.

catki86226,

What operating system are you using and do you have the operating system disks?

Rick