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15449
September 21st, 2006 14:00
Scan & print problems with Dell 1815dn
Hello,
we use a Dell MFP 1815dn in one of our offices. Recently an employee wasn't able to scan anymore.
The employee goes on "Scan -> Network -> PC -> [ID] -> My Documents" and then "Start scan", to save the scanned document as .pdf in his My Documents folder. But the printers just prints out the error message "No application" (In german: "Keine Anwendung") and refuses to scan anything.
But with any other ID it works just fine as always.
The Dell Scan Network Manager is installed on the employees PC and works properly, there are severeal appilcations configured as scan targets.
- My Documents, Word, Excel, PowerPoint and Paint.
No matter what application I choose, I keep getting the same error message.
I tried to look it up in the manual, on google and in this forum - but found nothing.
So I came here. Is someone able to donate a hint?
The second problem is, that the same printers keeps sending out paper transport warnings (German: Papiertransportwarnung) via E-Mail. I asked the employees if the experienced any problems, like scrambled paper, but they said that it works just fine.
So far I got 4 on monday, 1 on tuesday, 8 yesterday and 1 today.
All with exactly the same non-saying errormessage.
- Which seems not to be described anywhere..
The body of the mail:
---------------------
IP-Adresse : xxx.xxx.xxx.xxx
Kontaktname :
Ort :
Service-Tag : xxxxxx
Seriennummer : xxxxxx.........
Status : Papiertransportwarnung
^^ Translated into english it means paper transport warning.
When I opened the paper input trays I found nothing suspicious.
Even I found nothing in the manual, on google and here.
So help is welcomed.
- Oh, no we haven't called Dell support so far. I'll give them a try on monday :-)
Greeting,
LAU-Support
we use a Dell MFP 1815dn in one of our offices. Recently an employee wasn't able to scan anymore.
The employee goes on "Scan -> Network -> PC -> [ID] -> My Documents" and then "Start scan", to save the scanned document as .pdf in his My Documents folder. But the printers just prints out the error message "No application" (In german: "Keine Anwendung") and refuses to scan anything.
But with any other ID it works just fine as always.
The Dell Scan Network Manager is installed on the employees PC and works properly, there are severeal appilcations configured as scan targets.
- My Documents, Word, Excel, PowerPoint and Paint.
No matter what application I choose, I keep getting the same error message.
I tried to look it up in the manual, on google and in this forum - but found nothing.
So I came here. Is someone able to donate a hint?
The second problem is, that the same printers keeps sending out paper transport warnings (German: Papiertransportwarnung) via E-Mail. I asked the employees if the experienced any problems, like scrambled paper, but they said that it works just fine.
So far I got 4 on monday, 1 on tuesday, 8 yesterday and 1 today.
All with exactly the same non-saying errormessage.
- Which seems not to be described anywhere..
The body of the mail:
---------------------
IP-Adresse : xxx.xxx.xxx.xxx
Kontaktname :
Ort :
Service-Tag : xxxxxx
Seriennummer : xxxxxx.........
Status : Papiertransportwarnung
^^ Translated into english it means paper transport warning.
When I opened the paper input trays I found nothing suspicious.
Even I found nothing in the manual, on google and here.
So help is welcomed.
- Oh, no we haven't called Dell support so far. I'll give them a try on monday :-)
Greeting,
LAU-Support
methodologie
20 Posts
0
September 21st, 2006 17:00
As far as your PDF sending problem goes, maybe you can work around it by sending the scan as an e-mail instead of scanning to the computer. And if you do send it as an e-mail, let me know if your PDF causes any crashes.
LAU_Support
4 Posts
0
September 25th, 2006 14:00
the short version first: All problems are solved or at least their origin is clear :)
The "no application" was caused, by the employee when he removed his laptop from the dockingstation and put it back into. The Network scan Manager somehow lost the connection..
After a reboot everything was working again.
To the Paper transport warning (Papiertransportwarnung).
When I was in the office I noticed one employee who tried to scan a letter. The scanner tried to move the letter in, but stopped after half of the page. The employeed pulled it back out of the scanner and but tried to scan it again (this play goes 4 times..) then he scanned it with the flat bed scanner.
When I was back in my office I saw that I got 4 paper transport warnings via email and the timestamps matched. So I just told them to use the flat bed scanner.
@MethMan: Because of this, I didn't try to send the scanned PDFs via E-Mail. So I couldn't test if they cause the Acrobat Reader (or something else) to crash.