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487534
February 17th, 2009 16:00
Scanner "Cannot retrieve application list"
I have a AIO 948 Printer, and when I try to scan something to my computer it says "Downloading Applicaiton List". It sits there for about a minute and than eventually says "Cannot retrieve application list". Anybody know how to fix this?
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PudgyOne
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March 7th, 2011 16:00
Evelyn,
Check your settings for...
Enable Bidirectional Support/Enable Biodirectional Support
Check your virus programs and firewalls for communications. You have to scan from the printer, wireless and from the computer with the USB connection.
Rick
Cecil The Cat
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February 4th, 2012 07:00
I had the same problem with my Dell V310 printer and Rick's suggestion took care of the problem! Thank you!
PudgyOne
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February 4th, 2012 07:00
Buckeye Dell,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
naushi
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February 12th, 2014 10:00
BALLA2
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November 19th, 2015 06:00
Hey,
I had the same problem. My mistake was using the actual printer buttons to scan the document. Finally, I simply went to "My Computer" on the desktop. I double clicked the printer icon. In the lower right corner, I doubleclicked scan document. Then the import message popped up, I named the file, it scanned perfectly
!
PudgyOne
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November 20th, 2015 02:00
I have also noticed that if you read...
Removing computers from printer scan list
It also corrects the communication problem.
Rick
BALLA2
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November 23rd, 2015 09:00
Sure, I keep trying to answer this but my answer wont go through