Scanning

Question

I have a Dell A966 All in one.I am unable to scan anything.The menu on printer says downloading scan applications list from your computer.Keeps saying unable to retrieve info.I do not have install disc,downloaded drivers for printer.The wireless ethernet is hooked up and working,the fax is working also.I am trying to scan item to my computer to e mail to my step daughter.I have usb cable connected.I am operating on windows xp home edition.I tried to use the manual i downloaded but it keeps saying Vista users do this but nothing about xp.I know i'm doing something wrong but don't know what it is.Please help.                                                                                                                                                                                                                                  Thanks,                                                                                                                                                                                                                                   Jim

DELL-Nikhil D1 · Accepted Answer

Hi mrgreenjeans1,

Uninstalling and re-installing the drivers in the prescribed manner and starting the services necessary for the scanning application could resolve the problem.

Follow the below steps to reinstall the printer drivers in prescribed manner.

Please disconnect the USB cable that runs from the printer to the computer and uninstall the printer driver by using uninstaller software. Here is a link to download one.

http://revouninstallerpro.com/

Install the software and uninstall the printer driver using the Advanced Uninstall option from the software. It is third party uninstaller software used to uninstall the drivers/programs from the computer.

The software prompts asking you to delete the Registry keys corresponding to the printer driver. Select all and delete them. Restart the computer to remove any traces of the printer software.

Perform the steps below and ensure that the services required for the printer to work are started.

1) Press the “Windows + R” to launch the run window.

2) Type “Services.msc” in the run window and hit the Enter key.

Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”. Please click “Apply” to save the changes.

The services to be enabled are:

Human Interface Devices (HID).
Printer Spooler.
RPC (Remote Procedure Call).
RPC Locator (Remote Procedure Call Locator).
Windows image acquisition (WIA).
Windows Installer.

Insert the printer driver’s cd for A966 and install the drivers in the computer.

If you do not have a cd use the following steps to download the printer drivers.

Download the printer driver from the link below.

http://www.dell.com/support/drivers/us/en/19/Product/dell-966w

NOTE: Please do not connect the printer using the USB cable to the computer prior to installing the drivers.

Please copy the above mentioned link, paste it in the address bar of the new internet explorer window.

1) Select the operating system of your computer from the list.

2) Save the file to the desktop.

3) Double-Click on the downloaded file.

4) Click “Yes”, when the utility prompts to extract the files.

5) Follow the onscreen instructions to complete the installation.

6) Connect the printer using the USB cable when prompted.

7) Try to scan.

Please reply for further help.

DELL-Nikhil D1 · Answer

Hi mrgreenjeans1,

Please follow the below mentioned steps to scan a document from printer to email:

Turn on your computer and printer, and make sure they are connected.
Load your original document in the scanner.
Click “Start”> “All Programs”>”Dell Printers”> “Dell Photo AIO Printer 966”> Select “Dell All-In-One Center”.
The Dell All-In-One Center opens.
From the Productivity Tools section, click E-mail an image or document.
Follow the instructions on the screen to prepare the document for e-mail.
Click Next.
Open your e-mail program, write a note to accompany the attached document, and then send it.

Note: If you have questions about attaching documents to e-mail, consult the Help for your e-mail program.

Please try the above steps and reply for any help.

mrgreenjeans1 · Answer

After doing step #3 where it saysDell Photo AIO Printer 966>It only says uninstall printer and view user guide. I do not see Dell All-in one -center.Did I miss something in download or not unzip something?

Thanks,

Jim

mrgreenjeans1 · Answer

To Nikhil D

Sorry it has taken me so long to respond.After doing the last procedure you sent me everything is working fine now.Just wanted to let you know that I would recommend you and this forum anytime.I know where to come now if I have any future problems.A BIG THUMBS UP!!!!!!!!!!!.

Thanks,

Printers

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