spooling error message please help

Question

when i try to print on my dell 942 all in one i get a message that says spoolersv.exe encounterd a problem. i reinstalled printer and driver  and i still get the same message.   when i did that and tried to print it didnt see printer and then i tried to add printer and it wouldn't let me.  i think this started when i went to print a statement off the net and adobe popped up and asked if i wanted to do an update and i did and since then i have had this problem.  maybe something is corrupted.  please help  thanks   jms  my computer is a dell desktop 4600

jms124 · Answer

so you think i should run my norton anti virus?  thanks for the correct message

ejn63 · Answer

Check your system for viruses. Many will masquerade as legitimate services. The spooler service is spoolsv, not spoolersv

jms124 · Answer

when i try to open up all in one solution icon  it says some printer files are missing uninstall and then reinstall  also i failed to mention before that i hooked up my hp printer also to same computer and it works fine

sirjv · Answer

After running your updated anti - virus, reinstall your printer driver

ejn63 · Answer

Make sure it's up to date first.

jms124 · Answer

ok  thanks  i will give it a try  should i reinstall printer and drivers when the scan is done?

jms124 · Answer

thanks  i will reply back after the scan completes and i reinstall drivers  thanks again

jms124 · Answer

its started yesterday when i went to print a stement from my bank on their web site adobe opened up and it asked me if i wanted to do an update and like a idiot i did and then after that is when i had the problems. i did a system restore yesterday and that didnt work

jms124 · Answer

i  went through norton scan and reinstalled drivers and i still get the same error message. any other ideas you might have would be appreciated.

jms124 · Answer

thanks for your help  i will try this tommorow. i will let you know how it worked out.  thanks  agian

sirjv · Answer

When did you get this problem? Have you tried system restore? If it still doesn't work, run SFC /scannow thru the run command to fix some registry.

sirjv · Answer

I see. Now we know what caused it. If system restore won't work, well sfc /scannow might work. If not, Dimension 4600 shipped after July 16 ' 04 has a pcrestore capability. Might want to try another date for the system restore.

sfc /scannow = click START>RUN> then type sfc /scannow

If it asked for the winxp cd, just placed it in your cdrom drive.

PC Restore = at the DELL blue logo, hit CTRL F11. This will delete all your files and newly installed software though. It will bring your system back to its original factory settings. (back up your files first)

RoHe · Answer

Just to be clear about things, sfc /scannow will not fix a corrupt registry. sfc will only check and replace damaged/missing XP system files. If the printer spooler service file has been damaged or deleted, sfc will replace it, but it won't do anything to fix a damaged registry.

Ron

jms124 · Answer

thanks  i will try it  joel

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spooling error message please help

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