v313w dashboard not working and not scanning

sbrandywyne,

Try this procedure and see if the printer installs.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Hit the Windows key and the x keys at the same time, programs and features, your printer, uninstall.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7, 8, 8.1 and 10 32-bit or the Vista 64-bit drivers for Windows 7, 8, 8.1 and 10 64-bit. Install the Vista drivers in the Vista Compatibility mode you’ll get a message, the printer is not connected. Connect the printer at this time (powered on).

Links to the drivers can be found at…

Dell V313 All-In-One Printer owners thread

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. Right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

Rick

Rick, thank you for your response.  I am at work right now, but will try this tomorrow.  Just to recap, the printer works, but none of the functions on the dashboard work.  I actually have two different dashboards; one is the Dell Printer Home and the other I access from Devices and Printers when I click on the printer.  None of the functions work on either of the dashboards.  Cannot check ink levels, cannot clean cartridges, cannot scan.  The links on the dashboard work such as dell homepage and buying ink, but nothing else works.  Also, the printer is wireless and I have the OCR program installed.  I guess I can try to scan from the OCR, but I cannot scan from the dashboard.

sbrandywyne,

You need to install the OCR program from the printer disk.

Dell Printer Home is the program needed to scan with. Some systems self populate the list ans some you have to add manually. To add manually(if needed)...

Update list of applications to send scans to

I forgot to mention in the first post, virus programs and firewalls will block communications.

Rick

OK, I did everything you said and it is still not working.  The dashboard does not respond or function.

sbrandywyne,

If using Windows 7, 8, 8.1 or Windows 10, turn off the balloon tips, then restart your computer. Wait 2 minutes if the printer is wireless to allow connection time.

Unfortunately that did not work.  When I click the button on Dell Printer Home to scan, it clicks but nothing happens.

sbrandywyne,

Printer wired or wireless? If wireless, whant channel on your wireless router are you using? Try channel 11?

Rick

Rick, the printer is wireless, but I do not know what channel I am using.  I will have to look into it and get back to you.  I may have to contact the internet provider.  What does this have to so with my scanner?

sbrandywyne,

Most wireless devices work better using channels 1, 6 or 11. The best results on channel 11. I also use these Recommended Wireless Router Settings

You can find out what channel you're using by running...

Network Interface

Just copy the information and paste it back here.

Rick

There is 1 interface on the system:

    Name                   : Wireless Network Connection
    Description            : Dell Wireless 1397 WLAN Mini-Card
    GUID                   : 4df6cd0c-2d6a-4b65-a142-7edde0d689ab
    Physical address       : 00:24:2c:3e:21:af
    State                  : connected
    SSID                   : ARRIS-66E2
    BSSID                  : 98:6b:3d:aa:66:e0
    Network type           : Infrastructure
    Radio type             : 802.11g
    Authentication         : WPA2-Personal
    Cipher                 : CCMP
    Connection mode        : Auto Connect
    Channel                : 11
    Receive rate (Mbps)    : 54
    Transmit rate (Mbps)   : 54
    Signal                 : 84%
    Profile                : ARRIS-66E2

    Hosted network status  : Not started

sbrandywyne,

Wireless router matches my settings.

You turned off the printers balloon tips.

What virus program and firewall are you using. If you did not install any, Windows Defender is the default. Try reading...

Allow Printer past Microsoft Essentials/Windows Defender

If using another virus program, like AVG or McAfee, I have other instructions to allow the printer past them.

Sometimes if there is a power flicker, sometimes during electrical storms, it messes with printer communications. I would unplug the router from the wall for 30 seconds, then plug it back in. Unplug the printer from the wall for 30 seconds, then plug it back in.(I hope this is not the printer that you need to wake before it communicates.) Restart your computer. Wait 2 minutes, then try Dell Printer Home or you can also try clicking on the scan button on the printer and it should list the computer. See if there is more than one computer listed for your computer. If yes...

Removing computers from printer scan list

I also see you have a Dell Wireless 1397. Go to device manager, network adapters, Dell Wireless 1397, Advanced. Make sure Antenna Diversity is changed from Auto to Aux. Also click on Power Management. Uncheck the box, allow computer to turn off this device to save power.

Rick

I am using McAfee.

I could not find Antenna Diversity, but did change Power Management.

I won't be able to do much more this week, but will pick it up again next week.

Keep in mind that I can print, but cannot use Dell Printer Home.  Also, I have another computer on the network that can print.

sbrandywyne,

Try reading...

Allow a printer past McAfee

Rick

Are you using wireless connection or USB connection?

It is a wireless connection, but I won't have a chance to work on this for a while.  It may be a few weeks, it may be a few months.  I will post again when I am ready to start work on this again.  Thanks