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May 14th, 2011 16:00
V505 all in one printer
When I try to scan to computer I get the error message downloading application list. Stay on there for about 2 minutes go back to scan doc and when you push the button to scan you get the above message again. I need help so bad. I called support and they want me to buy a new printer. this one is not that old but the warrenty ran out on 6/1/2010
Thank you
fiveab
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PudgyOne
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May 14th, 2011 16:00
fiveab,
Ckeck your firewall and virus program to allow printer communications?
Did you Update list of applications to send scans to?
Try these tweaks?
Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)
Go to the USB Controller section and click the + sign.
Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.
Restart your computer.
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Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Rick
fiveab
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May 15th, 2011 22:00
this is not working and I have Vista windows.
PudgyOne
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May 16th, 2011 04:00
fiveab,
What virus protection and firewall are you using?
Try running Finding System Information remove your product ID and post the rest of the information back here.
Rick
fiveab
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May 16th, 2011 07:00
My firewall is PCTools
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DEBBIE-PC
System Manufacturer Dell Inc.
System Model Studio 540
System Type x64-based PC
Processor Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz, 2336 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.1.3, 8/25/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name Debbie-PC\Debbie
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.96 GB
Available Physical Memory 2.37 GB
Total Virtual Memory 12.1 GB
Available Physical Memory 2.37 GB
Page File Space 6.26 GB
Page File C:\pagefile.sys
Is this what you wanted?
PudgyOne
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May 16th, 2011 10:00
fiveab,
You didn't recently install the operating system?
First run Delete Print Jobs to remove any stuck print jobs in the queue.
Disconnect the printer.
Uninstall the printer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
With the computer online, insert the printer disk. Install the printer. At some point it will ask if you want to update it from online, click yes and follow the instructions. Then you'll get a message the printer is not connected. Connect the printer at this time(powered on)
If you need the Vista 64-bit drivers, they can be downloaded at Dell V505 & V505w All-In-One (PRODUCT) RED™ Printer owners thread (W7)
Your virus program and firewall will block communications. Since you did not provide that information, I cannot tell you how to allow the printer past them.
Rick