v505: Software installation failure.

Question

Hi everyone,

I'm in a help desk position and there's a remote user who can't install the software for his v505 printer. He tried reinstalling and got the message "error building item templates. Some GUI data missing on the xml file."

I have never run across this message before and don't know what it means or how to address it short of uninstalling and trying to reinstall again. I haven't actually talked to the user yet since he didn't answer the phone when I called. This is just the info that was on the ticket but I wanted to learn as much as I could so I might know what I'm talking about when I do talk to him.

Besides the above question, is there any documentation available for toubleshooting these kinds of issues?

Thanks so much!

DELL-Nikhil D1 · Accepted Answer

Hi Mr. Hansen,

Please follow the below mentioned steps to install the printer drivers.

There are a set of Services which has to be started. These are required by the printer to print the documents from the computer.

Perform the steps below and ensure that the services required are started:

Press the “Windows + R” to launch the run window.
Type “Services.msc” in the run window and hit the Enter key.

Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”. Please click “Apply” to save the changes.

The services to be enabled are:

Human Interface Devices (HID).
Printer Spooler.
RPC (Remote Procedure Call).
RPC Locator (Remote Procedure Call Locator).
Windows image acquisition (WIA).
Windows Installer.

After starting the services, restart the computer. Follow the steps to uninstall the printer drivers from the computer:

Click “Start”.
Select “Control Panel”.
Select “Programs and Features” (for windows vista or windows 7 operating system).
Select the printer model Dell V505 and uninstall it.
Restart the computer for saving the changes.

These steps will uninstall the printer drivers.

Insert the printer driver’s cd for an V505 printer and install the drivers in the computer.

If the cd is unavailable use the following steps to download the printer drivers.

Download the printer driver from the link below http://dell.to/12hggOQ

NOTE: Please do not connect the printer using the USB cable to the computer prior to installing the drivers. Please choose the right operating system from the list under operating system.

Please copy the above mentioned link, paste it in the address bar of the new internet explorer window.

Select the operating system of your computer from the list.
Save the file to the desktop.
Double-Click the downloaded file.
Click “Yes”, when the utility prompts to extract the files.
Follow the onscreen instructions to complete the installation.
Connect the printer using the USB cable when prompted.

Try printing the document from the computer.

Hope this helps!

DELL-Nikhil D1 · Answer

Hi Mr. Hansen,

To assist you further, please let me know the operating system of the computer?

What is the type of connection used (USB or wireless)?

Also let me know the exact error message.

Refer this link for troubleshooting the V505 printer: http://bit.ly/Xa3O1p

Please reply for further help.

Mr. Hansen · Answer

Thanks for the responding!

It is a Windows 7 machine using a USB connection. Wireless isn't supported by the company. I don't know the exact wording of the message as I haven't been able to contact the user yet.

Mr. Hansen · Answer

Thanks for all the info!

The user actually solved the problem himself by buying a new printer! Sounds like the old one was starting to have mechanical problems anyway.

I am definitely going to save this information though, I have a feeling it will be useful in the future.

Thanks for helping.

Printers

v505: Software installation failure.

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