The windows 7 driver must be installed from the website, not the original V715w CD. The website has Windows 7 divided by 32bit and 64bit so choose the correct one.
The document is greyed out because you do NOT have the OCR Program installed. Insert the Dell V715w Printer disk and install the OCR Program.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first? If not the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) 32-bit drivers, for Windows 7 32-bit of the Vista (or XP) 64-bit drivers for Windows 7 64-bit and install the drivers in the Compatibility mode
Uninstall the printer, start, control panel, proigrams and features, Dell V715w Priinter, uninstall.
Restart your computer.
After you have the issues straightened out from above, whith the computer online, insert the Dell V715w Printer disk. Install the printer and follow the instructions. The OCR Program is on the printer disk.
I can't install things like utilities and the chipset drivers.. this isn't my computer - it should be as simple as installing the printer with a disc! Why must it be so complicated? :) :) When I had Windows XP, it was so quick and easy I could've done it in my sleep and now suddenly there's all this drama :) there must be a simple option..
DELL-Chris M
Community Manager
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56.9K Posts
0
August 22nd, 2011 11:00
The windows 7 driver must be installed from the website, not the original V715w CD. The website has Windows 7 divided by 32bit and 64bit so choose the correct one.
PudgyOne
9 Legend
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30.3K Posts
0
August 22nd, 2011 12:00
Kristette,
The document is greyed out because you do NOT have the OCR Program installed. Insert the Dell V715w Printer disk and install the OCR Program.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Rick
Kristette
5 Posts
0
August 22nd, 2011 19:00
Hi Chris - didn't work.. :(
Kristette
5 Posts
0
August 22nd, 2011 19:00
Hi Rick - Thanks but the OCR isn't the issue - it's everything else! :)
PudgyOne
9 Legend
•
30.3K Posts
0
August 22nd, 2011 19:00
Kristette,
When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first? If not the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) 32-bit drivers, for Windows 7 32-bit of the Vista (or XP) 64-bit drivers for Windows 7 64-bit and install the drivers in the Compatibility mode
Run Delete Print Jobs to remove any stuck print jobs in the queue.
Uninstall the printer, start, control panel, proigrams and features, Dell V715w Priinter, uninstall.
Restart your computer.
After you have the issues straightened out from above, whith the computer online, insert the Dell V715w Printer disk. Install the printer and follow the instructions. The OCR Program is on the printer disk.
Rick
Kristette
5 Posts
0
August 23rd, 2011 08:00
I can't install things like utilities and the chipset drivers.. this isn't my computer - it should be as simple as installing the printer with a disc! Why must it be so complicated? :) :) When I had Windows XP, it was so quick and easy I could've done it in my sleep and now suddenly there's all this drama :) there must be a simple option..
PudgyOne
9 Legend
•
30.3K Posts
0
August 23rd, 2011 10:00
Kristette,
I recently upgraded from Windows XP to Windows 7
The greyed out documents is because the OCR Program is NOT installed, I have seen this on my Wife's computer, I have a Dell V715w Wireless Printer.
OCR Program is on the Printer disk.
Depending on the program you're trying to scan to try Update list of applications to send scans to
You said...Thanks but the OCR isn't the issue - it's everything else!
When you upgraded, you needed to install the drivers in order. How to Download and Install Drivers in the Correct Order
You now state...I can't install things like utilities and the chipset drivers.. this isn't my computer
Who's computer is this? The owner/person with administrative priveledges will need to install everything.
Rick