CAN'T REMOVE ITUNES

Hi williamkidd,

    Nothing shows up in the control panel.  The four file are: itunes helper resource, itunes mini-player resources, itune helper,

and itunes mini-player.  Thats all under itunes. Under ipod it say bin.

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williamkidd,

     I right-clicked on itunes and i can't get access.  What am i doing wrong.

Ok, we need to make sure that you are using an administrator account.

1) Click Start > Control Panel.

2) Type User Accounts in the Search box (upper-right) and then select the first result (it should be User Accounts).

3) Let me know if the account says Administrator under the account name.

4) Close the Control Panel window by clicking the X.

I does say user accounts, follow by a list of sub-headings.  One says create admin. account.

williamkidd,

   It does say administrator under the account name.

Went to computer and ran  program files/itunes and found four files, then ran (WICU) and removed itunes, ipod, and updates.

If you didn't include QuickTime as one of the programs when you ran the WICU then run it again to clean up QuickTime. There should have been four total programs cleaned up: Apple Mobile Device Support, Apple Software Update, iTunes and QuickTime. One other possibility to look for with the WICU is Bonjour. So run the WICU one more time and check for those five programs and remove if present. Once you are sure none of those are left in the WICU, restart the computer.

If that doesn't remove those folders from Computer then I have a pretty good idea of what is happening so go ahead and try that then let me know if those folders and files still show up under Program Files. Also, check to see if the QuickTime folder is present under Program files. (Hint: The folders are brown when looking at them in Computer)

williamkidd,

          Quicktime, Apple Mobile Device, Bonjour were all removed in the control panel with no problem.  The Apple Software update couldn't be removed

in the control panel but there was no problem with WICU. I checked again in WICU and didn't find any Apple files. The files are still there after computer

restart.

Bagelm,

We're getting there. It looks like iTunesHelper is being a bit stubborn so we'll have to remove it using another method. We'll attempt this using a Startup Manager.

1) Download and run mLin's Startup Control Panel (SCP). It is a single executable file so it doesn't have an installation program. Use the Standalone EXE Version listed under Download. When you run it you should see a window that has 7 tabs. When you run SCP you should see a Security Warning that gives Run and Cancel options so choose Run.

2) Click the HKLM/Run tab.

3) Locate iTunesHelper in the Name column, right-click it and choose Delete. Do the same for AppleSyncNotifier and QuickTimeTask if they are present in the Name column. It they are not there then they have already been deleted.

4) Close the SCP and any other open windows and restart the computer.

5) Once the computer has restarted, use Computer to navigate to the Program Files folder and try to delete the iTunes folder followed by the Bin folder which is inside the iPod folder, instead of the iPod folder itself which you can leave intact. Also check to see if a QuickTime folder exists under Program Files.

williamkidd,

  When I right click itunes helper it blinks like it is doing something, but just reappears.  There is no Applesyncnotifier listed. 

williamkidd,

     I tried deleting another program to see what would happen and the same thing occurred, it just blinked.  Then I clicked the deleted button on the top

of the Startup Control Panel  page and both Itines Helper and the other program i clicked on showed up, even though the still exist in the Startup Control

Panel list.  When I go to Computer and check Programs Itunes Helper still there.

I tried deleting another program to see what would happen

When I go to Computer and check Programs Itunes Helper still there.

2) Run Startup Manager.

3) Disable iTunesHelper by clicking on the checkbox to the left of the program name.

4) Click on iTunesHelper (the program name) and select Delete from the Startup Manager menu (the red X).

5) Close Startup Manager and restart the computer.

6) Once the computer has restarted, open Computer (aka Windows Explorer) and navigate to the Program Files folder.

7) Delete iTunes, iPod and QuickTime folders (if present) and post if any issues come up when trying to delete them.

williamkidd,

      Somewhat successful.  Removed Ipod and Quicktime, but Itunes wouldn"t let me do it.  It is giving me the same responce "YOU NEED PERMISSION TO PERFORM THIS ACTION. 

willaimkidd,

      After posting this I went back into Startup Manager and found Quicktime task but no Itunes.  Should I delete Quictime task?  Itune is still in Program Files.

williamkidd,

     Went back to Prgram Files and double clicked it and Ituneshelper and ItinesMiniplayer came up.  Tried to delete Miniplayer, gave me same  responce.  Tried to delete Ituneshelper and its gone.

It would be a good idea to print these instructions out before following the steps below so that there are no programs open, including the browser. You can copy and paste them into Notepad or Wordpad and then print them out from there. We want to focus on the iTunes folder here.

1) Close all open applications.

2) Click Start > All Programs > Accessories.

3) Right-click on Command Prompt and select Run as Administrator. Choose Continue if the UAC prompt appears.

4) Type cd c:\program files and press Enter. ( means press the space bar)

5) Type del itunes and press Enter. (If you are prompted as to whether you want to delete the subdirectories, choose Yes) If you receive any error messages, make note of them and include in your reply.

6) Type exit and press Enter. This will close the Command Prompt window.

7) If you didn't receive any error messages then check Program Files using Computer to see if the iTunes folder is removed. It should be gone but this is just a double check.

8) Post back with the results. Do not do anything with any of the other folders or Startup Manager at this point.