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DELL-John S

9 Posts

29831

May 12th, 2004 11:00

CDROM Power Issues

We have noticed a problem with certain CDROM drives losing power and or disappearing in the operating system. In an effort to assist engineering in determining the root cause of this problem, please answer these questions.

1. What is your Service Tag?
2. What system type are you having this issue with (350, 360, 450, 650, etc)?
3. Are you using any power management settings?  If yes, what settings are you using?
4. How long do you leave the system on before the issue is seen?
5. When this happens is there media in the drive?
6. What extra hardware have you installed?
7. If the drive is no longer seen in the operating system are you able use the ejection button?

Thank you for your help with this issue.

WWilloughby

2 Posts

October 13th, 2004 19:00

I resolved this with Dell technical support after deleting the Lower filter and Upper filter from a certain part of the Registry, and then rebooting.  They were finally there, and I then ran the Firmware patch. 
 
Have been fine since.
 
 

Robert Burns

9 Posts

December 22nd, 2004 02:00

How good it is to know I am not alone and that others are having the same grief as I am.
 
Service Tag 4NS0B0J
Dell Precision 530
NEC CD RW NR-9100A
Philips DVD+RW - D01
 
My problem seems to happen any time between 15 minutes and say - six hours. It doesn't seem to matter whether there is a CD in the drive or not. Sometimes it is right in the middle of a CD burn. I can usually get the CD out.
 
The hardware even vanishes from the Device Manager - which worried me at first. It is such a pain having to reboot the machine.
 
I did think it might be linked to my CPU problem (see 'General Hardware') but they seem to be independent of each other.
 
I shall just have to try and understand the suggested remedies in this thread...
RB

tmartinez2

3 Posts

December 22nd, 2004 13:00

The cd-drive firmware patch cured my problem with the it d isappearing from from the device manager.

Kandiru

1 Message

December 27th, 2004 14:00

I had a similar problem with my Precision 370. Before i go on i would like to PLEASE BEG YOU guys to read up on places like www.videohelp.com on DVD+RW drives to save yourselves a lot of aggravation. Liteon and Pioneer seen to be the leaders. Avoid products that get poor reports.
 
Anyway i got the Pioneer DVR-108 16x drive and replaced the CD burner in my system. The computer kept saying that drive is not recognized yet i could burn w/o any problems. So i went ahead and disabled the drive in the startup menu (F2) and voila never a warning message and both drives work perfect (the DVD and DVD+RW) in my system. My problem was also compounded by the fact that i use this refurbished as a HTPC (thank you Dell i never buy a new Dell again, refurbs work great for me, esp on 4 mo old models) hooked via a DVI cable on the ATI X300 processor and i cannot see anything on the screen until the login screen appears, so i had to fiddle with dual displays for a while.
 
Thank you

sully87

1 Message

July 26th, 2005 20:00

I've encountered the problem on 2 systems, both very similiar.

System 1
Precision 530
Service Tag 67wbx11
No power managment used.
System ontime varys
No media in the bay
No additional hardware installed
Cannont use the eject button with Windows

System 2
Precision 530
Service Tag 8y4kt11
No power managment used.
System ontime varys
No media in the bay
No additional hardware installed
Cannont use the eject button with Windows

The problem just occured recently, today and a month and a half ago, after 2-3 years of use from these systems. The strangest part is the drive will work just fine in BIOS and will work when I used a Knoppix recovery disk. So it seems to be an issue between Windows and the drive. Both drives are stock, Phillips DVD+RW's. Not sure of the model number.

santapaella

6 Posts

August 16th, 2005 00:00

i have a cd-rom issue my  drive  is a philips cdrw/dvd cdd5263... whe in click my computer properties and go to the device manger i open mi cd-rom properties it says that is working normaly, but is not reading any kind of cd's... any kind of help  would be great and i appreciate for helping me
 
by the way i have an inspiron 2200

torsten_deluxe

8 Posts

December 14th, 2005 12:00

1. What is your Service Tag? 
CLL7Y1J
2. What system type are you having this issue with (350, 360, 450, 650, etc)?
Precision M70
3. Are you using any power management settings?  If yes, what settings are you using?
Yes, Dell Qiuckset - Maximum Preformance
4. How long do you leave the system on before the issue is seen?
Maybe every 10th reboot I'm lucky enough to see the drive in windows for a while
5. When this happens is there media in the drive?
Doesn't matter, if I'm watching a dvd everything dies and windows acts like the drive never existed
6. What extra hardware have you installed?
No extra hardware
7. If the drive is no longer seen in the operating system are you able use the ejection button?
Yes
 
Don't know who manufactured my drive, it's an 24x cd-rw/dvd combo with the dell tag 8w007-A01.
Tried every advice Iv'e found, upperfilter in regedit, bios update, boot sequence to default etc.
 
Anyone who knows what manufacturer who is behind the drive 8w007-Ao1 so I can try to update the firmware?

horsewithnoname

2 Posts

March 23rd, 2006 06:00

Precision 360

service tag GKL5P41

Samsung SM-352F CD-RW/DVD-ROM combo drive

drive worked until I installed an old (2000) Asus CD-ROM drive CD-500/A

the old Asus drive works fine, but the Dell OEM Samsung drive is no longer recognized by BIOS or Windows XP Pro SP2.  Drive powers up and tray opens.  BIOS sees only "unknown device" and windows doesn't see it at all.

I attached the Samsung drive to a third IDE channel via a Promise PCI card and it was once again seen by the BIOS.  At this point I upgraded the samsung firmware from v.T902 to v.T904.
 
Switching back to the system board IDE1 connection, BIOS still does not see the samsung drive.
I have tried both CS and MASTER jumper settings with no change.

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