Dell Backup and Recovery will not run

Question

I have a Dell Venue 8 Pro. I am unable to get Dell Backup And Recovery to run to do a backup. I can open the software and it checks for space needed and gives me to option to choose my USB drive. It is connected by a Dell OTG cable.

I choose the USB as restore media. Freshly formatted NTFS 16 GB memory stick. When I choose "Continue" My screen goes grey, like the backup is working, but hours later same thing no backup is being done.

I have uninstalled and reinstalled the backup software. Newest version 1.9.1.3

Any advice?

ieee488 · Answer

Though it may sound silly I'd try a different USB stick.

RonRock · Answer

No joy. A different thumb drive did not help.

ieee488 · Answer

Are you certain you still have the recovery partition?

RonRock · Answer

Thank you for the help ieee488. Disk management shows a 5.13GB partition as well as a 750MB partition both show as Healthy (Recovery Partition) Both on Disk 0 same as my C: drive.

I may have found something that is causing trouble. I tried using Dell Backup and restore to do a system recovery. It has an option to do a "Smart Repair" When I chose Smart Repair it triggers a restart. On restart I get a Recovery Error message that says My PC needs repaired pointing to a file "File:\windows\system32\winload.efi" Error code:0xc000000f

I have just enough time to read the message and then it goes off to a black screen and I have to restart the tablet again. It will then start and run normally. But I am unable to do a system restore or a backup.

RonRock · Answer

Also, I am unable to find that file in file explorer. I do have folder options set to show system files and hidden files.

ieee488 · Answer

You may want to post on the mobile devices forum and see if the users there will have any ideas.

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Dell Backup and Recovery will not run

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