Dell Microsoft Office365 Subscription Cancellation - Almost a Year Late!

I have never been happy with Dell Customer Service, and, if you search my posts you would see why. When I purchased my one and only Dell computer, in November of 2015, I also purchased my Office365 Subscription through them. Due to all of the customer service problems experienced with this company, I made a clear decision to no longer do business with them.

Last year, in October, I received emails regarding the upcoming renewal of my Office subscription, even though I had turned off auto-renewal. Since I needed Office, I decided to go ahead and renew the subscription. Through some circular glitch, I was not able to renew it, but I was also not able to cancel it.

I went through the process numerous times, but nothing worked. Office continued to work for about a month after the renewal date, so I thought that the problem was solved. It was not. Shortly before Christmas, it went into reduced functionality. I went back to the Dell web site, and again experienced a circle jerk that would neither let me renew or cancel the subscription. A few days after Christmas, I decided that I would not waste any more time on this. I went to Microsoft and purchased a new Office365 subscription.

Today, I received an email from Dell regarding the Cancellation of my Office365 subscription. Below all of my information, (original purchase date, etc), it reads:

Your subscription has been cancelled at your request. 

This cancellation is effective: 10/11/2017

Your Office 365 products have been placed in reduced functionality mode. Your subscription cannot be reactivated. 

Yet another perfect example of why I no longer do business with Dell.