dell optimizer

good morning,  any update on this issue  ?

Hi Syam_3530:

My Inspiron 15 5584 isn't compatible with the Dell Optimizer v6.2.1 app currently recommended on your Inspiron 15 3530 support page <here> but if you search this forum for "optimizer" you'll find that other users have complained about the lack of features in the new Dell Optimizer v6.x. I don't recall ever seeing a response from a Dell employee posted in this forum that explains the logic of these design changes or what plans Dell has for future releases of Dell Optimizer v6.x.

The section title "How does this version compare with the older software?" in the support article Transition to the New Dell Optimizer confirms that many of the features in Dell Optimizer v4.2 and MyDell v3.3 have been removed from Dell Optimizer v6.x.  If you are lucky the Alternatives column of those product comparison charts might include a suggestion on how to use a built-in Windows setting or another Dell app to replace a feature removed from Dell Optimizer v6.x. (e.g., by using Windows Sonic spatial sound settings to replace the 3D Audio controls in Dell Optimizer v4.2 and MyDell v3.3). 

You might also find some useful information in:

• Dell Optimizer 6.0 Overview and Common Questions 
• The Dell Optimizer v6.x release notes and user guide <here>

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NOTE: If the service warranty for your Dell computer has not expired yet you can contact Dell customer support directly by clicking the blue Get Help Now button located in the bottom-right corner of each page of this forum to start a Live Chat and ask them for assistance. After you type in a brief summary of your problem the automated chat bot will ask for your email address and the unique Service Tag of your Dell computer.  Once it confirms you still have a valid service warranty it should connect you to a live customer service rep.

Dell customer support might be able to help you find a built-in Windows setting or some other Dell app to replace a specific feature removed from Dell Optimizer v6.x, but I suspect any plans for the future development of Dell Optimizer aren't shared with front-line customer service reps.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6575 * Firefox v145.0.0 * Microsoft Defender v4.18.25100.9008-1.1.25100.9002 * Malwarebytes Premium v5.4.4.225-145.0.5428 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

how to contact the dell software team, the customer care is handling only hardware

how to contact the dell software team, the customer care is handling only hardware

Hi Syam_3530:

Is there an option in the Dell Optimizer interface to send feedback to Dell about this utility?  AFAIK Dell does not provide an online form or email address where home users can submit feedback about their software.

You might be correct about software support.  If I scroll down to the comparison chart at the bottom of the support article at https://www.dell.com/en-us/lp/support-services-for-home it only mentions hardware support for Basic service warranties, and I don't know how much it would cost you to upgrade to a Dell Care Plus service plan.

However, Dell employees frequently suggest that users should contact Dell customer support via the Get Help Now live chat feature to receive individualized support if they are having problems with a proprietary Dell app like SupportAssist (see employee @DELL-Nat M 's 16-May-2025 post <here> for one example), so I'm not sure how strictly they enforce their official policy for software support when a user has an issue with a Dell utility.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6575 * Firefox v145.0.0 * Microsoft Defender v4.18.25100.9008-1.1.25100.9002 * Malwarebytes Premium v5.4.4.225-145.0.5428 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0