Dell Support 3.0 needs more work

Question

Hi Everybody,  Ever since I was sent the auto-update for Dell support 3.0, it has been nothing but problems. I would get error messages, when I tried to use the security or maintenance channels. Support 3.0 has no system info configuration utlity(like support 2.0 has), so I would attempt to use the on-line current system configuration utlity( on a Dell support web page) and that would not work either with Support 3.0 on my computer. I would just get error messages. And error messages when I would attempt to download a system configuration utlity from a Dell webpage.   I went to the Dell forums for advice, and contacted Dell support by e-mail numerous times. I tried every 'fix-it' procedure Dell support& the forums gave me, and Dell support 3.0 would still not work. For instance, as advised I removed Dell support 2.0 from my computer, than reinstalled Support 3.0. Then I must have removed and reinstalled Support 3.0 about 5-different times. Which seemed to produce more errors. Such as no emergency channel with support 3.0, after a reinstall, and getting error messages when I attempted to use the other channels.And the on-line system profiler still giving me error messages. No amount of computer tweaking I did, would correct the problem.    So here's what I finally did, I removed Support 3.0 from my computer, and downloaded and reinstalled Support 2.0, and now everything works fine. From my experience I think there is a software 'bug' in Dell support 3.0, that the DEll programers need to fix.

Justin Tyme · Answer

Leoliver,   What were the error messages you were getting?   I hear the system info configuration is coming back in the beginning of August. To be confirmed.   The system configuration utility on support.dell.com problem can be fixed. Try this and see if it works:   In Internet Explorer, go to Tools > Internet Options. On the General Tab, under the Temporary Internet Files section, click the 'Settings' button. Next, click the 'View Objects' button. This should render a window titled 'Downloaded Program Files'.  If you see an item titled 'SysProWmi Class', delete it, then close all browsers. Finally, reconnect and try System Profiler again.    There is no emergency channel visible within the application, but it is active behind the scenes.   Once you install DS3 it will update and get the latest updates. Before this update, you will not have all the latest content information and settings most likely.   Hope this helps.   JT

leoliver · Answer

I was going to try some of the tweaks you suggested, and re-install Dell Support 3.0 . But frist I decided to uninstall Dell Support 2.0 . I went to add/remove programs, clicked on remove Dell support 2.0, and the windows uninstaller would start and then cancel itself leaving Support 2.0 on my computer. I tried this several times with the same result. I tried removing another program, just to see if the uninstaller was working correctly, and it sucessfully removed the program which I then reinstalled. Any ideas how I can remove Dell support 2.0 from my computer, before I try Support 3.0 again. Thanks.

leoliver · Answer

I found a Dell webpage that told how to remove DEll support 2.0, now I'm going to try to re-install support 3.0 .

Justin Tyme · Answer

Did it work?

leoliver · Answer

No it didn't work. I had the same problems with Dell support 3.0 . So I once again removed 3.0, and reinstalled 2.0, so I could use the 'current system configuration' utlity. Based on my experience I would say that 2.0 is better than 3.0 . Just because the software is newer dosen't mean it's better.

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