Dell website can't detect 'Current System Configuration' after 3.0???

Question

I'm not sure if these items are related (and neither is Dell Support), but .......

Today, my PC was upgraded to Support 3.0. Coincidentally, today, I am no longer able to use the Dell website to check my "Current System Configuration" using my Service Tag number. I explained my situation to the Dell Support Rep and they told me to just get the Config from my own system. But isn't 3.0 supposed to 'read' your system to suggest updates, support, etc? If it can't read my PC, how can it do that?? After bringing this point up to the rep, he then suggested that I take the following steps........

-Uninstall Support 3.0 using add/remove programs

-Reinstall the original Dell Support program which came w/my PC (from the original PC discs)

-Go to the Dell Website and upgrade to (reinstall) 3.0

Before I do anything, I was wondering if anyone else had the same problem? The Rep sounded a bit shakey when giving this advise (I'm not sure why, because they always tell you to uninstall & reinstall).

Any help would be appreciated.

Thx-

Dell Dimension 4600:
OS: Windows XP Home SP2
Memory: 256MB
Processor: Pentium 4 2660Mhz

Message Edited by NotReallySure on 05-24-2005 06:33 PM

Message Edited by NotReallySure on 05-24-2005 06:53 PM

DontForgetMe · Answer

Yeah. He told you right. I tried it and it worked on my Dim 2400.

TwilightHan · Answer

I don't have this problem and I was upgraded.   I don't think it has anything to do with Dell Support 3.0. My coworkers have started installing this tool as well. I'll ask them tomorrow and get back to you.   I would NOT reinstall Dell Support 2 at all. I would highly advise against this. I heard it's more trouble then it's worth from my research.   The Dell Support 3 tool actually queries your system for updates, so it has nothing to do with the support.dell.com site and its a different technology from the web site.   'Current System Configuration' link works on my system. I just checked.   Again i'll ask around.   TH

Art · Answer

Below is what I see now for Current System Configuration, quite sure it has worked
before, since install of Support 3, so perhaps it's broke:)

"........................................................
View the system, service contract and warranty information
for a particular service tag.

Service Contracts & Warranties Original System Configuration Current System Configuration

The current configuration tool is currently not available
for your operating system/browser combination.

BACK TO: USA > Small Business
Printable Version....................................."

Does not matter as I would rather have Support 3 and won't bother fooling with reinstalling
older versions and trying to upgrade it.

I also know quite well what the "System Configuration" is.

Art

EDIT: Now I see it, it's the Firefox Browser! that keeps it from working,
bet if I went back with IE6 it would communicate again.

Message Edited by Art on 05-24-2005 07:17 PM

NotReallySure · Answer

Thank you all for your input.

I am running IE 6.0, and the current sys config on the Dell website still is not working. The message I get when I try to use sys config from the website is:

"You have chosen to not have System Profiler examine your computer."

I was going to post this "sys config" issue to another board, but I'm not even sure which board to put it under.

Message Edited by NotReallySure on 05-24-200507:40 PM

Message Edited by NotReallySure on 05-24-2005 07:40 PM

Art · Answer

That looks like some sort of security or firewall setting protecting your system from outside access.

Art · Answer

The 'Try Dell's PC Checkup on the Web' Support Box just popped up. I clicked 'Display' and it opened an Internet Explorer Browser to connect with Dell Support. At that moment a Norton Antivirus Alert popped up to tell me thatit had just blocked the 'ICKiller Trojan horse', this is onereason I prefer Firefox as my Default Browser. Dell's Check-Up found all to be Ok. Since Internet Explorer 6was already open, I went to the Dell 'Current System Configuration'and it had no problem doing it using IE6. :)

Elaines117 · Answer

You may have gotten this fixed by now but I thought I'd pass this on. I had the same problem after upgrading to 3.0. I had access to another dell PC which worked fine. From the other PC I copied the System Profiler folder which is in the Dell program file folder and I pasted it to my PCs Dell program folder. It works fine now. The file contained in the folder is "WMIInput.xml".

Justin Tyme · Answer

Great info. Thanks!   JT

Productivity Software

Dell website can't detect 'Current System Configuration' after 3.0???

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