3 Apprentice

 • 

4.6K Posts

March 11th, 2009 06:00

Welcome to the forums :emotion-21:

 

 

What specific model XPS do you have?  There are dozens of XPS models - both desktop and laptop :emotion-55:

 

Are you using an administrator account?  Do you have any/all Office 2003 Service Packs and updates installed? 

SP1 / SP2 / SP3.

There are also these Miscellaneous Updates, but those should be downloaded/installed via Windows Update?

 

Other than that, I'd suggest you'd probably be better advised contacting Microsoft themselves about the problem - since it's maybe not a system issue?

1.6K Posts

March 11th, 2009 07:00

Try a repair install of Office (you'll need the CD - access through add/remove in the Control panel).  If that doesn't work, uninstall, reboot and reinstall Office.

Note: to do the repair, you MUST use the same disc that was used to do the original installation.

 

2 Posts

March 11th, 2009 07:00

Thanks for the reply. IT is an XPS 600 desktop. All updates installed and using administrator acct.
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