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September 29th, 2005 00:00
Missing CD or Recovery Partition?
I have a friend who was given a Dell Dimension XPS T500. The previous owner did not provide her with any cds or manuals. Were there install CDs or does the system have a recovery partition? I'm trying to help her troubleshoot long-distance so I'm looking for any info on system recovery for this model. Thanks!
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DELL-Chris M
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September 29th, 2005 02:00
If the original customer ever formatted the hard disk drive, the zztop restore application is gone. You can make the zztop diskette here :
Reboot to the disk. If the image is intact, it could work.
avarweth
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September 29th, 2005 09:00
Worst-case scenario - if the recovery partition is gone: can she contact Dell and get a set of CDs to restore her system? Or will she just have to purchase new software at this point?
DELL-Chris M
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September 29th, 2005 15:00
Only if the system still has a valid warranty. What is the service tag number?