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8773
April 22nd, 2004 20:00
Missing Outlook Reminders
My Outlook calendar and tasks reminders have gone missing!
I am using XP and Outlook 03 (MS Office Basic 03).
When I opened Outlook, I started getting this message:
"There was a problem reading one or more of your reminders. Some reminders may not appear. Cannot locate recurrence information for this appointment." (Message #1) None of my reminders have appeared since, not even those which are not recurring.
Here's what I've tried to fix the problem--and results--so far:
1. Resaved all task reminders. No change. (I didn't resave the calendar appointments reminders since there are so many of them. But I'll try that if anyone thinks that might help.)
2. Tried the command-line switch /CleanReminders. Message #1 disappeared, was replaced by a new one: "Microsoft Office Outlook cannot start the reminder service. Unable to show reminders." (Message #2)
3. Tried a "detect and repair" of MS Office. No change. Still getting Message #2.
4. A net search indicated that the fix for Message #2 was the /ResetFolders command-line switch. Tried that. Started getting Message #1 again.
5. Tried the /CleanFreeBusy command-line switch, and I'm back to Message #2!
6. Tried the /ResetFolderNames switch. No change. Still getting message #2.
7. Tried a second "detect and repair." No change. Still getting message #2.
Any advice on what my next move should be?
I'm trying to avoid a complete "uninstall/reinstall." I'd like to try to keep my appointment files if I can, and I really don't want to mess up my Word files.
Is there a particular Outlook file or files that I can try to replace?
Would a reinstall of Outlook over the current files be likely to make things worse? And, what files on my Microsoft Office Basic CD do I reinstall if I need to do this, to reinstall Outlook only and not Word? I don't want to mess with my MS Word files if I can avoid it.
I am using XP and Outlook 03 (MS Office Basic 03).
When I opened Outlook, I started getting this message:
"There was a problem reading one or more of your reminders. Some reminders may not appear. Cannot locate recurrence information for this appointment." (Message #1) None of my reminders have appeared since, not even those which are not recurring.
Here's what I've tried to fix the problem--and results--so far:
1. Resaved all task reminders. No change. (I didn't resave the calendar appointments reminders since there are so many of them. But I'll try that if anyone thinks that might help.)
2. Tried the command-line switch /CleanReminders. Message #1 disappeared, was replaced by a new one: "Microsoft Office Outlook cannot start the reminder service. Unable to show reminders." (Message #2)
3. Tried a "detect and repair" of MS Office. No change. Still getting Message #2.
4. A net search indicated that the fix for Message #2 was the /ResetFolders command-line switch. Tried that. Started getting Message #1 again.
5. Tried the /CleanFreeBusy command-line switch, and I'm back to Message #2!
6. Tried the /ResetFolderNames switch. No change. Still getting message #2.
7. Tried a second "detect and repair." No change. Still getting message #2.
Any advice on what my next move should be?
I'm trying to avoid a complete "uninstall/reinstall." I'd like to try to keep my appointment files if I can, and I really don't want to mess up my Word files.
Is there a particular Outlook file or files that I can try to replace?
Would a reinstall of Outlook over the current files be likely to make things worse? And, what files on my Microsoft Office Basic CD do I reinstall if I need to do this, to reinstall Outlook only and not Word? I don't want to mess with my MS Word files if I can avoid it.
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Ant11ucf
9 Posts
0
April 27th, 2004 11:00
OpusLuv,
I'm having the same problem as of yesterday. At work I kept having a reminder that would always pop up for months and months and I could never delete it. It wasn't even on the calender and then it would still pop up. So yesterday I did just about every step you did.
/cleanreminders
/cleansniff
I did everything. I'm getting the same error when i start Outlook 2003. The reminder service cannot be started. I searched all over the Microsoft site and there is nothing about it, the only thing I found was the /cleanreminders switch. Then I try to get technical support from Microsoft but because I got Office with this computer, they send me to the Dell website. Let me know if you figure anything out.
OpusLuv
2 Posts
0
April 27th, 2004 16:00
But, we aren't apparently alone with this problem. Yesterday I checked again, and there was a new thread involving missing reminders. One poster said she'd found the solution, and another said he tried it and it worked! So I tried it--and I got it to work.
Here's what you do:
Open Outlook, and under "view" select "Arrange by", then "current view", then "recurring appointments." That gets you a list of all your recurring appointments.
The original directions to resolving the problem said to open the recurring appointments one by one. The ones you get the error message for, delete.
But that didn't work for me. And, when I opened each recurring appointment, it noted that all recurrances of that appointment "were in the past," which should not have been. I tried without success to re-enter all the recurrance information, then resave the appointments, but that didn't help. I still was told that the appointments were "in the past." So, I ended up deleting all my recurring appointments.
Then, after you deleting the problem-causing appointments, close Outlook. Go to the start menu, select "run" and then, after you enter the path to your Outlook.exe file, leave a space, then type the command-line switch:
/ResetFolders /CleanReminders /CleanFreeBusy.
Yes, that's all three at once. Make sure you leave a space before each / .
After I did that, Outlook opened for the first time in weeks without the error message and with a list of long-overdue reminders!
The common link so far connecting the posters who have responded to the thread in the calendaring usenet group seems to be the use of Sony Clie PDAs or Intellisync Lite software to synch the PDA with Outlook 2003. Do you have that combination?
Good luck!
Let me know if this works for you.
Ant11ucf
9 Posts
0
April 27th, 2004 17:00
OpusLuv,
Yup, that worked! Awesome, thanks a lot. Must have had something to do with that /freebusy command possibly. Thanks for your help!