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42360
December 4th, 2014 10:00
MS Office 2013 not working in new computer
Our new computer, optiplex 3020, came with MS Office 2013; however, we have never been able to use any Office components. We always get an error, eg. Microsoft Word has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. We can see the document underneath the error message.
Maybe we need to register the product, but how do I get to a page to register it?
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abach
1.7K Posts
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December 4th, 2014 11:00
You could try deleting the normal.dotm template file. This may solve the problem:
Exit Word
Press Windows Key + R
Copy and paste the following in the field:
%userprofile%\application data\microsoft\templates
Press Enter key
Look for and delete the Normal.dotm file
Restart Word.
If that doesn't work, try holding the CTRL key while starting Word. If Word starts, you have a bad add-in loading. Let me know and I'll post instructions.
mchm
2 Posts
0
December 15th, 2014 09:00
This did not work.
abach
1.7K Posts
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December 22nd, 2014 13:00
I'm confused. My answer is checked as verified. Since I'm new to this forum, I'll take it that it is does not solve the problem.
Did you try holding the CTRL key down while starting Word? If this did not work, you may want to go to Control Panel, Programs and Features, find Office 2013, click once, then choose Repair.