Office 2007 cannot send emails from Word or Excel 2007

Question

Hello everyone,   Here is my problem, and seeing as the Microsoft Office boards haven't offered any help I figured I'd try here :).  I have a Dell E1505, Vista Home Premier, and Office Home and Student 2007 all of which came preinstalled.  I started using Windows Mail (the old Outlook Express) and it works great with my current Gmail account.   My issue is that in Word 2007, if I go to the File>Send>E-mail, the 'E-mail' button is greyed out and unavailable.  The 'Internet Fax' button below it is functional and useable, but I don't have an internet fax service.  This same thing occurs in Excel 2007.   Now for the strange part.  If I go to Power Point 2007 in File>Send>E-mail, both the 'E-mail' and 'Internet Fax' buttons are highlighted and fully functional.  I sent myself a test email and it works fine.    I already tried to cross check the options between Power Point and Word, and cannot find any differences.  I tried to make my Windows Mail folder and all subfolders a Trusted Location and nothing changed.  I've seen this issue on other forums, but no one has offered a solution.  Thanks everyone for your help.   Rich

Bobmitmen · Answer

I am curious about this as well. In addition to Home / Student...I purchased the 2007 version of Publisher. Publisher and Powerpoint both bring up Eudora (my e mail client) and in Word, E mail is greyed out and in Excel I don't even have the option.

Found this:

http://support.microsoft.com/kb/918792/en-us?spid=11377&sid=139

Method 2 worked with Eudora...now I can send e mail from Word and Excel. If you are comfortable creating registry keys...I think it will work for you, too!

Bob

Message Edited by Bobmitmen on 02-18-2007 11:49 PM

Message Edited by Bobmitmen on 02-19-2007 12:01 AM

rochs77 · Answer

Bob,   Thanks for the reply!  I just read the KB article and that looks like the answer.  I don't have my computer with me now, but I'm going to try to edit the registry when I get home.  I'm thinking that they might have made Vista Mail different enough from Outlook Express to cause identification issues.  Why Power Point works with email still gets me, but if this works I could care less :).  I think I might switch to Thunderbird to see if option 2 will work with an outside email program.  I'll post again to fill you in with my results.   Rich

Bobmitmen · Answer

Glad I could help.  Worked for me as well...   Bob

rochs77 · Answer

I did the registry edit and it works perfectly now. I can email with all programs with no problems. I had searched the Microsoft KB for days looking for that type of info and could find nothing. They couldn't make that any harder to find, could they ;). Thanks, Bob! Rich

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Office 2007 cannot send emails from Word or Excel 2007

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