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June 2nd, 2017 08:00
Office activation lost after refreshing my laptop!!
I had my laptop refreshed yesterday and came to know that lost my office activation too.
Please help me fix it. Tried contacting Microsoft, they failed in resolving it.
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Dell-Pamyaphi YL
2 Intern
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189 Posts
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June 4th, 2017 08:00
Hi Luke Ash,
Thank you for posting your concerns on the Dell Community Forum Customer Care Board. We apologize for the delay in our response and for the inconvenience caused.
Do not worry, we are here to help.
In order to proceed, we will need to confirm if the Microsoft office was a purchase subscription or was it a trial package. If it a trial version, we may be unable to get it back. But if it was purchased, you may provide the service tag of the unit, registered owner and email ID in private message. I will go ahead and check this case for you.
To send a private message, click on my name and select ‘Send private message’.