Norman1,

We don't use AOL's Computer Checkup. Remove it, restart, check the Dell PC Checkup application.

Norman1,

I received the same message error and had no idea why this happened (my PC did meet all the noted criteria). I was not able to solve the problem and tried a number of different solutions. Today I was able to fix the problem on my Dell at work.

I went to the web site for the software provider and ran their generic web check product. This required Active X approval, which I allowed. When the check was completed I returned to the Dell brand Web Check Up and YES it worked.

I would follow the previous information that you received but you can go and try for yourself after you have read the available information.

The site is :

http://www.gtwebcheck.com/rel/?randseed=0.7681427127920019 web ck from GTEKO LTD.

http://www.gteko.com/?page=gtwebcheck.htm GTEKO products page.

:smileyhappy:

Thanks for the info.  I tried to use the fix that you stated, but got an error: "could not validate the file 

qdiagg.cai"      This occured as I was downloading the program.   Now, what should I do?

I do not know what this error is and I could not find any information. Perhaps others will read your post and try to help. If you do not receive any replies I would go and seek help in another forum.

Try http://www.computerheaven.com/ 

I also had the same problem.I had to uninstall pc checkup 4.0 and the aol browser.Then i used the dell support utility to remove the unwanted start up menu items because i could not locate them manually.I hope this helps.