Problem opening Word Attachments

You will probably see my response to Ron so I won't repeat that here.  IAfter you read this you will see why I have not been corresponding with you tonight.  I have been trying to download the Anti Spyware software you sent my way with no luck.  Unfortunately, I live rurally and still have dial up because there is no access "out in the boondocks" for faster Internet services.  My attempt at the download failed because my Internet Connection timed out about half way through.  In my frustration I turned to the Norton's Antivirus and Spyware disk recently obtained through my Juno ISP.  They recommended a while back that I load this software as it is free to me as a Juno SpeedBand user.  It loaded just fine, but the next step after restarting was that it would activate via a connection to Symantec.  This too (I guess because of my dial up) took forever and never seemed to be accomplishing anything.  Now every time I reboot I receive the request from Norton's to activate.  So, I have accomplished nothing and don't have a clue how to get rid of the new install without dumping the Norton's that I was originally paying for.???  At this point I am extremely frustrated and I am usually an extremely patient person.  Any ideas?

When I attend Microsoft seminars, they have a saying "Feel the customer's pain" that certainly applies in your case. The only suggestion I can offer is to, if possible, cancel the activation for the Norton product, then go to Control Panel and use the Add/Remove Programs icon to find this newly installed anti-whatever program.

If that does not work, let me know. I would have no problem calling you on the phone, if you desire, but I don't know if you can be online and on the phone at the same time.

Keep me advised...

 

It's possible either your Juno or Norton software recently got corrupted and that's causing the problems. If you open Norton (I don't use, so I'm sort of blind here), look for an option to scan Office docs as they're being opened and disable that feature. See if that solves the problem.

There have been other (recent) posts on exactly this same problem with Norton and Office docs freezing. Disabling that Nortion option was the solution. It's also possible a recent Norton update started the problem.

If that doesn't fix it, you may have to uninstall and reinstall Norton and whatever anti-spyware that Juno provides, as Allan already suggested.

Cheer up, I'm in heart of silicon valley but reliable broadband has only arrived im my neighborhood in the past few months.

One more thought. When I open Word while on line, it tries to 'phone home'. My firewall (ZoneAlarm) pops up a warning message and I click "deny". So if this is not a Norton problem, maybe your firewall or Juno software sees the attempted outgoing connection and blocks it, causing Word to freeze.

Ron

Message Edited by RoHe on 03-14-2006 11:49 AM

I'm in from work and have a block of time to tackle this again.  Not feeling frustrated right now so that is good too.  Sure appreciate all of your help and ideas (and Ron's too).  I am confident I can get to the bottom of this.  The good news is, I can still work on my computer, just in a round about way.  Will let you know how my next steps turn out in a little while. 

OK, I took the bull by the horns and deleted the latest Nortons and the original Nortons from my computer.  The problem is GONE!  Now I am going to download McAfee and SpyBot and go from there.  My first attempt at downloading McAfee was timed out with my dial up.  Will try once more and if I have no luck will load to a CD tomorrow at work on faster service.  Between what you and Ron shared with me and other things I heard about experiences with Nortons, I began to think Nortons was the problem.  Thanks bunches!  Updates later when McAfee is installed and working.   :smileyhappy: 

Glad that solved the immediate problem. Just be careful opening email attachments etc until you have antiviral software installed or else... :(

Do some price hunting before you buy McAfee from their site. I found McAfee Virus Scan 2006 (v10) just recently at amazon.com for $45 with McAfee $20 rebate for competitive upgrade (eg, you send in proof of ownership of prior McAfee version or of competitor), plus amazon was offering $25 rebate for buying from them, so it ended up being free for one first year of updates. And ground shipping was free too. The CD arrived in ~5 days.

Ron

Had high hopes I wouldn't need to be, but I'm back.  Have been trying to load McAfee.  They gave me a discount for being a former owner years back so I got a decent deal.  However, I can't load.  I have talked with them in a chat form 3 times and haven't received anything that has helped.  The last technician gave me a chain of commands to "Change Registry Permissions" that was to address this phrase I got when loading: "..an error occurred while downloading the installation package while installing/updating VirusScan." Then to try to download again.  No luck.
I couldn't create a McAfee disk myself because of my dial up, I thought.  So a technician at my work created a McAfee "At Home" disk from our network.  When I tried to load it at home with no luck.  It seemed to be working because the load lasted quite a bit longer than trying to load online...then it gave me the same message about the error. 
Since then I have run something that was to set my Permissions back to original state. 
Now when I log in I get a small McAfee window that says I need to reinstall my ActiveShield.
And I get the "Runtime Error...do you wish to debug?"  I've seen that on computers at the school in which I work when the computer does not have the most updated version of Windows. 
Any thoughts?
...and thank you, thank you, thank you for being there!