You may want to post more information such as a specific description of the problems you are having with the help files; this may help someone provide applicable technical or trouble-shooting advice.
If no one has any specific advice, you may want to try uninstalling and then reinstalling Word and Excel to see if that alleviates the problem.
I had always been able to have the Assistant 'active' while at the same time able to pick whether I want to use the Assistant or the Index--interchangeably...Now, it says--in order to use the Index, the Assistant must be turned off......
Details of problem: 1-I'm forced to access Help Index through the Office Assistant...2-I can't always get to the Index--even through the Assistant)....3-The Index format is different and one section is not in alpha order....4-It has quite a delay in bringing up the Index--(like it forgot where it put it)...
In Dec, 03, I installed 3 critical updates---one of which was KB824145----I had read somewhere that this update can cause "Help" to 'act up'.....this update (KB824145) required: a) KB811630 to have been done in order for 'Help' to work--(I did KB811630 back in Feb,03.....b) possible re-install of 329115--(it's listed on my computer as having been installed by Dell 12/02 prior to shipping the computer to me---I have not re-installed it).....
My questions are---1--Do I have to re-install 329115 ......2--If I do, must I un-install it first....3--Does a newer critical update perhaps remedy this problem thus eliminating the need to re-install 329115.....
I ask #3 about a newer update because, my scan shows me I need to install 3 new updates---KB832894; KB832483; KB828028......I haven't found any reference so far that any of these includes a fix for the "Help" issue (eliminating the need to redo 329115)...
In regard to "Detect and Repair"----I see it offered, but have hesitated from trying it....Would like a little more info on just what it does and doesn't do.....ie---does it touch your files?...does it take you through steps to figure out the problem--or does it just 'do it' on it's own?
I'm trying to find the path of least resistance and don't want to create a bigger problem.......Would rather err on the side of caution than jumping in with both feet.....
Hope this helps fill in the gaps.......I have Dell Dimension 2300 with Win XP Home; Word and Excel 2000 (factory installed)....Thanx in advance for any ideas / suggestions etc.........
DELL-Stephen S
2 Intern
•
1.4K Posts
0
March 17th, 2004 19:00
VWDRV,
Thank you for visiting the Dell Community Forum.
You may want to post more information such as a specific description of the problems you are having with the help files; this may help someone provide applicable technical or trouble-shooting advice.
If no one has any specific advice, you may want to try uninstalling and then reinstalling Word and Excel to see if that alleviates the problem.
JRosenfeld
2 Intern
•
4.4K Posts
0
March 17th, 2004 23:00
VWDRV
27 Posts
0
March 18th, 2004 09:00
I had always been able to have the Assistant 'active' while at the same time able to pick whether I want to use the Assistant or the Index--interchangeably...Now, it says--in order to use the Index, the Assistant must be turned off......
Details of problem: 1-I'm forced to access Help Index through the Office Assistant...2-I can't always get to the Index--even through the Assistant)....3-The Index format is different and one section is not in alpha order....4-It has quite a delay in bringing up the Index--(like it forgot where it put it)...
In Dec, 03, I installed 3 critical updates---one of which was KB824145----I had read somewhere that this update can cause "Help" to 'act up'.....this update (KB824145) required: a) KB811630 to have been done in order for 'Help' to work--(I did KB811630 back in Feb,03.....b) possible re-install of 329115--(it's listed on my computer as having been installed by Dell 12/02 prior to shipping the computer to me---I have not re-installed it).....
My questions are---1--Do I have to re-install 329115 ......2--If I do, must I un-install it first....3--Does a newer critical update perhaps remedy this problem thus eliminating the need to re-install 329115.....
I ask #3 about a newer update because, my scan shows me I need to install 3 new updates---KB832894; KB832483; KB828028......I haven't found any reference so far that any of these includes a fix for the "Help" issue (eliminating the need to redo 329115)...
In regard to "Detect and Repair"----I see it offered, but have hesitated from trying it....Would like a little more info on just what it does and doesn't do.....ie---does it touch your files?...does it take you through steps to figure out the problem--or does it just 'do it' on it's own?
I'm trying to find the path of least resistance and don't want to create a bigger problem.......Would rather err on the side of caution than jumping in with both feet.....
Hope this helps fill in the gaps.......I have Dell Dimension 2300 with Win XP Home; Word and Excel 2000 (factory installed)....Thanx in advance for any ideas / suggestions etc.........