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March 30th, 2005 01:00
PROBLEMS WITH DMX
I have had my Diminsion 3000 for 5 weeks. I have had problems for 5 weeks. When I recieved my computer DMX was dead, would not come up at all. They said I had a bad disk and sent a tech out to put in a new disk. When I tried to use MDX a few things worked, not many. I e mailed the tech as I did the first disk. I was told to delete DMX and reinstall from the cd that I had to e mail and have sent to me.
I had a DMX with 65MB that came with the disk. when I deleted that and reinstalled from THE DELL TOOLS CD, I had 1.93MB, I went to cyberlink and downloaded the update, the 2.2 version of 20MB. I cannot get the 20MB to update the 1.93MB from the cd. Yesterday i believe I email tech support and they said there was no warrenty on software, the only warrenty I had was on the hardware. I guess they got tired of trying to help me. The lady said it would cost me $39.00 for her to help me. have anyone else heard that no warrenty on the software.
Can some one tell me how to get DMX to work and up date.
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DELL-Chris M
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April 5th, 2005 18:00
So you reinstalled DMX from the Tools CD? Does it open at all? If yes, click Help- About. What version is it?
BOB987
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April 6th, 2005 17:00
BOB987
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April 6th, 2005 17:00
CHRISM, thank you for replying
I am using 2.2.1916 and I am trying to download 2.2.2714 through the update button and I get cut off from the server at about half way through the download. i get this error message
IE cannot download...14_forAllVersions_8lang.exe from download.gocyberlink.com.
I turned off McAfee and Window firwall and still not get through.
I went to cyberlink and lownloaded a 20MB up date but it would not open. It is in my dell update file. I also found in the Dell folder on C about 384MB of DMX.I went through it and could not find a set up Icon. Can you tell me how to open the 384MB folder?
I have a new Dell Deminsion 3000
Thank You Bob
I have deleted DMX and reinstalled it from disk # 8516 a few times.