For amylogamy,
1. From other messages on the Forum it seems that DMX program needs Cyberlink 'Power DVD' to enable DVD functions in DMX.
2. You should have P-DVD loaded from DELL on shipment but you may have uninstalled it.
3. Use DELL 1 off CD to reinstall.
4. It should put Shortcut onto DeskTop - you can before doing above click Start>My Computer>Local Disk C>program Files> then within folders look for Cyberlink- if its not there its probably not installed. (Look for it in Add Remove Programs also.) Good Luck!
Thank you for answering. I looked for the Cyberlink folder and it is there. Then I clicked open and the P-DVD folder was inside but when I opened this folder it was empty. Does this mean that is is not installed? I also looked in the Add/Remove Programs but there is nothing related to Cyberlink or P-DVD. Only the Dell Media Experience program is there.
I tried downloading an upgrade for Power DVD and it said that I could not because I did not have the previous one. So it must not be installed even though I have the folder for it. I don't know which one is CD 1 from Dell. They did not come numbered. I tried the DEll Tools System Software CD and the Media Experience is there but not the POWER DVD. Do you know what the CD that contains the POWER DVD says on the outside? I'm trying to prevent calling Dell and being in the phone for two hours. I would really appreciate your help again. Thanks Amy
For Amylogamy,
1. Within the last hour (about 5 pm your time) I sent long winded response to your reply. However, it is not appearing on Forum. I then saw your 5.26pm post with further update.
2. You tried to download P-DVD from Cyberlink - I found with DMX loss 7 months ago and with no backup DELL CD, unlike yourself, a download Upgrade to a program will fail.
3. In any event there is an apparent difficulty with the latest Cyberlink PowerDVD, which is at Version 6.0, because this latest issue will not work properly with DMX.
Go to Forum and check complaints from contributors.
4. What does the Cyberlink PowerDVD CD from DELL shipped items look like! It has a dark blue sleave and it's title is "Cyberlink Power DVD - Contents: Applications. This CD has only PowerDVD on it - nothing else.
5. I also have a Dimension 2400 plus XP, 2 years old. To get an earlier version of P-DVD try this - go to Cyberlink Site again and navigate to Support. Concoct a request to get an earlier version of P-DVD than 6.0. Say something like this "Is it possible to provide me with a Version of PowerDVD earlier than Version 6.0. Version 6.0 fails to work with Cyberlink DELL Media Experience, unlike Version 5.2".
6. DELL for me have been good - but DMX problems by phone and getting a Power DVD CD will be as enlightening for you as Juggling Soot!!
Thank you again for your help and information. I definitely do not have the Cyberlink CD. I am a pretty organized person so I know that I did not loose it or misplace it. The thing that bothers me is, why do I have a Ciberlink folder and a P-DVD folder in my computer but no Version of it? Unless like you said I deleted it by mistake a while ago. I really do not need DMX to play DVDs. I can play them with Windows Media Player or Nero. It is just that I am pretty new at computer stuff and I love challenges, specially, when it comes to learning about them and fixing things that are not working.
Nero is another story. I just got the DVD-RW hardrive to be able to back up my documents and registry. I have been afraid to download Service Pack 2 until I do a backup. Could not really do it with the CD hardrive that was originally installed in the computer. So I bought a DVD-RW and boldly installed it myself. It came with Nero 6. So far Nero does not seem to be working properly either. A lot of errors. I am dealing with the Nero people too. That is how DMX came up. After doing the Info Tool in Nero it said that the System's ASPI was not installed. I went searching for about ASPI. Had no idea what it was. I found it, downloaded it to the computer and Voila! DMX came up right after. I did not even know it existed.
So all this cascade of unsolved problems came about just because I am afraid to download Service Pack 2.
Anyway, thank you again for your input. I would try to get the 5.2 version from Cyberlink. I would keep you informed. Amy
1. Saw your last message and thought I'd finish this session with a couple of observations:
1(a) You have probably discovered Restore - Start>All Programs>Accessories>System Tools>Restore. Think about using it regularly.
1(b) Service Pack 2 comment - I installed the Windows download when it became available. I found it was not the monster that magazines said it was. The confusion was with commercial/business users not home users. I have never had any problems at all - it makes XP Home a much more secure operating system. Carry out Restore and Backup before downloading from Windows Site.
2. Can I say I was very impressed with the quality of your last reply- the way you will progress means in the next year I'll be asking you questions.
Hello again Amy,
3. (continues from paragraph ~2 of last reply)
I forgot to comment on the item that bothers you - why you have no PowerDVD program.
Well, DELL when shipping out machines, like yours and mine, did two things with software A) they factory installed software to hard-disk and included a Backup CD or B) factory installed and did not provide a CD for it. In your case the latter occured - that's why you can see the program listed - early days on your Computer you corrupted (lost it). I suppose if you're really determined you can ask DELL to send it!
Thanks for the nice comments. I have a new challenge to take care of. The Nero people have not responded yet to my e-mails for help. In the meantime I went to the Sony web site. The DVD-RW that I installed is theirs. DRU-800UL. I found a Drive Check Diagnostic Test and my drive passed. So I know now that there is no problem with the drive itself. It has to be the Nero sofware. When doing this diagnostic test with Sony, it also informed me that there is a new firmware update for my DVD-RW drive. Another new thing I learned about today; firmware updates. According to their instructions, I have to disable the DMA settings in Windows for the DVD-RW drive before installing the new firmware. It said to go to Help and Support in Windows for instructions in how to do this, but I could not find the information. Again until today I had no idea about DMA. Do you know by any chance how to do this? Your help would be greatly appreciated. Thanks, Amy
P.S: I also found under updates in the Sony Web site to download Service Pack1a and this could take care of errors and missing files when writing DVDs. Do you know anything about this?
Never mind about the above questions. It turned out that the DMA for that particular drive was off to begin with. I had no problem updating the firmware. I can play DVDs ok. The questions about XP Pak1a. I went to the Microsoft site and saw the information. I don't need it. Eventually I would download Pak2. I just want to make sure that the Nero software problem is resolved and I can do a proper backup. Again, thanks so much for your help. Amy
cdtUK
116 Posts
0
January 5th, 2006 06:00
1. From other messages on the Forum it seems that DMX program needs Cyberlink 'Power DVD' to enable DVD functions in DMX.
2. You should have P-DVD loaded from DELL on shipment but you may have uninstalled it.
3. Use DELL 1 off CD to reinstall.
4. It should put Shortcut onto DeskTop - you can before doing above click Start>My Computer>Local Disk C>program Files> then within folders look for Cyberlink- if its not there its probably not installed. (Look for it in Add Remove Programs also.) Good Luck!
............CDT...........England.
amylogamy
28 Posts
0
January 6th, 2006 02:00
To cdtUK,
Thank you for answering. I looked for the Cyberlink folder and it is there. Then I clicked open and the P-DVD folder was inside but when I opened this folder it was empty. Does this mean that is is not installed? I also looked in the Add/Remove Programs but there is nothing related to Cyberlink or P-DVD. Only the Dell Media Experience program is there.
amylogamy
28 Posts
0
January 6th, 2006 21:00
cdtUK
116 Posts
0
January 6th, 2006 22:00
1. Within the last hour (about 5 pm your time) I sent long winded response to your reply. However, it is not appearing on Forum. I then saw your 5.26pm post with further update.
2. You tried to download P-DVD from Cyberlink - I found with DMX loss 7 months ago and with no backup DELL CD, unlike yourself, a download Upgrade to a program will fail.
3. In any event there is an apparent difficulty with the latest Cyberlink PowerDVD, which is at Version 6.0, because this latest issue will not work properly with DMX.
Go to Forum and check complaints from contributors.
4. What does the Cyberlink PowerDVD CD from DELL shipped items look like! It has a dark blue sleave and it's title is "Cyberlink Power DVD - Contents: Applications. This CD has only PowerDVD on it - nothing else.
5. I also have a Dimension 2400 plus XP, 2 years old. To get an earlier version of P-DVD try this - go to Cyberlink Site again and navigate to Support. Concoct a request to get an earlier version of P-DVD than 6.0. Say something like this "Is it possible to provide me with a Version of PowerDVD earlier than Version 6.0. Version 6.0 fails to work with Cyberlink DELL Media Experience, unlike Version 5.2".
6. DELL for me have been good - but DMX problems by phone and getting a Power DVD CD will be as enlightening for you as Juggling Soot!!
Hope this Helps............cdtUK.
amylogamy
28 Posts
0
January 7th, 2006 00:00
Thank you again for your help and information. I definitely do not have the Cyberlink CD. I am a pretty organized person so I know that I did not loose it or misplace it. The thing that bothers me is, why do I have a Ciberlink folder and a P-DVD folder in my computer but no Version of it? Unless like you said I deleted it by mistake a while ago. I really do not need DMX to play DVDs. I can play them with Windows Media Player or Nero. It is just that I am pretty new at computer stuff and I love challenges, specially, when it comes to learning about them and fixing things that are not working.
Nero is another story. I just got the DVD-RW hardrive to be able to back up my documents and registry. I have been afraid to download Service Pack 2 until I do a backup. Could not really do it with the CD hardrive that was originally installed in the computer. So I bought a DVD-RW and boldly installed it myself. It came with Nero 6. So far Nero does not seem to be working properly either. A lot of errors. I am dealing with the Nero people too. That is how DMX came up. After doing the Info Tool in Nero it said that the System's ASPI was not installed. I went searching for about ASPI. Had no idea what it was. I found it, downloaded it to the computer and Voila! DMX came up right after. I did not even know it existed.
So all this cascade of unsolved problems came about just because I am afraid to download Service Pack 2.
Anyway, thank you again for your input. I would try to get the 5.2 version from Cyberlink. I would keep you informed. Amy
cdtUK
116 Posts
0
January 7th, 2006 05:00
1. Saw your last message and thought I'd finish this session with a couple of observations:
1(a) You have probably discovered Restore - Start>All Programs>Accessories>System Tools>Restore. Think about using it regularly.
1(b) Service Pack 2 comment - I installed the Windows download when it became available. I found it was not the monster that magazines said it was. The confusion was with commercial/business users not home users. I have never had any problems at all - it makes XP Home a much more secure operating system. Carry out Restore and Backup before downloading from Windows Site.
2. Can I say I was very impressed with the quality of your last reply- the way you will progress means in the next year I'll be asking you questions.
..........Regards .... cdtUK
cdtUK
116 Posts
0
January 7th, 2006 06:00
3. (continues from paragraph ~2 of last reply)
I forgot to comment on the item that bothers you - why you have no PowerDVD program.
Well, DELL when shipping out machines, like yours and mine, did two things with software A) they factory installed software to hard-disk and included a Backup CD or B) factory installed and did not provide a CD for it. In your case the latter occured - that's why you can see the program listed - early days on your Computer you corrupted (lost it). I suppose if you're really determined you can ask DELL to send it!
....Regards..............cdtUK
amylogamy
28 Posts
0
January 8th, 2006 02:00
Thanks for the nice comments. I have a new challenge to take care of. The Nero people have not responded yet to my e-mails for help. In the meantime I went to the Sony web site. The DVD-RW that I installed is theirs. DRU-800UL. I found a Drive Check Diagnostic Test and my drive passed. So I know now that there is no problem with the drive itself. It has to be the Nero sofware. When doing this diagnostic test with Sony, it also informed me that there is a new firmware update for my DVD-RW drive. Another new thing I learned about today; firmware updates. According to their instructions, I have to disable the DMA settings in Windows for the DVD-RW drive before installing the new firmware. It said to go to Help and Support in Windows for instructions in how to do this, but I could not find the information. Again until today I had no idea about DMA. Do you know by any chance how to do this? Your help would be greatly appreciated. Thanks, Amy
P.S: I also found under updates in the Sony Web site to download Service Pack1a and this could take care of errors and missing files when writing DVDs. Do you know anything about this?
amylogamy
28 Posts
0
January 8th, 2006 04:00
Never mind about the above questions. It turned out that the DMA for that particular drive was off to begin with. I had no problem updating the firmware. I can play DVDs ok. The questions about XP Pak1a. I went to the Microsoft site and saw the information. I don't need it. Eventually I would download Pak2. I just want to make sure that the Nero software problem is resolved and I can do a proper backup. Again, thanks so much for your help. Amy