Why is it so difficult?

Question

Why does Dell insist on making it so difficult to get a copy of this file? Why can't I simply download it from somewhere?

klbf · Answer

what file? it would help if you said what one, haha

Doc131 · Answer

The file I was referring to is: DMX.msi. You are right, I would have helped it I included it in the message. thanks.

Joanne Hamann, · Answer

The file should be on your Dell Tool CD. It came with your computer. If you do not have one please contact chat to have them send you one.

DELL-Chris M · Answer

Doc131, Look to the top of this board. Click, 'FAQ (Frequently Asked Questions)'. Now, click 'I need the DMX CD (and all other CDs)'.

ucho76 · Answer

I need this CD ( with DMX and CyberLink 5.5 but I can not send a request by chat.  It's sayin that my Service Tag is invalid.

DELL-Chris M · Answer

ucho76, Correct. Chat is for U.S. service tags only. You must use Email or Phone in Canada: http://www1.ca.dell.com/content/topics/reftopic.aspx/dhs/en/contact?c=ca&cs=CADHS1&l=en&s=dhs&~ck=pn&~tab=2

jpfsurf · Answer

Why do you have to ask for the CD sent to you in the first place?       I am having problems with this and I asked my friend to help me and he asked me where the reintsall CD was at?  I told him that Dell no longer includes them with their P/C's and that you have to ask them to send you one.  He just look at me and shook his head.   I have had this P/C for 3 weeks now and it's no-where near, as in operating, to where it should be.     It's A dell D-3000

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Why is it so difficult?

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