Word 2000(works suite) CD key

Question

When reinstalling my Word 2000 from the Works CD, I was asked for the CD key, but the one on my certificate of authenticity(attached to the Works Suite Media Envelope) won't work-this stuff came with my computer from the factory. It says 'Product ID' also, not CD Key or Product Key.

eleanor246 · Answer

Call Dell Software Support at 800-433-9005 and they will give you a generic 25-character key code.  You will not be charged for this information.

DHerb · Answer

Great posting - exactly fit my problem - but when I called Dell they wouldn't help.   It's not like I'm trying to rip anyone off here, just trying to get the product as delivered (and paid for!!) to work.

M Currie · Answer

In Works suite 2000, the Certificate of Authenticity and key for Word is separate from that for Works, and is located on the booklet 'Discovering Microsoft Word 2000.'

eleanor246 · Answer

Dell will provide, free of charge, a 25-character generic key code for reinstalling MS Word 2000 for instance. Due to Microsoft restrictions, Dell can no longer legally furnish generic codes for Word 2002, XP, etc., etc. Other options concerning Microsoft's copyright restrictions are noted in Karell's post above.

This code may be defined as product key, I.D. key code or 25-character key code. In Karell's post, she defines it as product key. I am assuming they are one in the same relative to this issue. The terminology has varied from post to post. Shown below is a listing taken from Karell's post covering the applications for which Dell is legally authorized to furnish a generic code for reinstallation purposes. Dell will provide this code at no charge once they have verified ownership of the system. I obtained a generic code from Dell at no charge by calling Dell Software Support at 800-433-9005.

In order to get a generic product key you must contact Dell Tech Support. Tech Support must verify who you are, and that you own the system. Dell can *only* provide product keys for the following software:

-->Office 97 - All Versions
-->Works Suite 1999
-->Works Suite 2000
-->Works Suite 2001
-->Office 2000 Academic
-->Office 2000 - Pro Version
-->Windows 95 - All Versions
-->Windows 98
-->Windows 98 Second Edition
-->Windows Millennium
-->Windows NT 4.0
-->Windows 2000 - Professional
-->Windows 2000 – Small Business Server
-->Windows 2000 Server/Advanced Server
-->WinDVD Software DVD Player

sbarrytown · Answer

p.s. sorry about my spelling! I was balancing a phone and didn't check

sbarrytown · Answer

Thank you for all the info given on this subject. I am currently on hold for the 50th minute waiting to get the PRoduct Key code. Which only adds to the over 7 hours I have spent on hold trying to rectify a hard drive problem on my Dell under warranty. In all of the time I ahve spent talking to Tech support and customer service no noe ever told me I would need this code because my ms Works was pre-installed. Couldn't someone have told me, or emailed this to me? This would certainly have lessened the wait time for someone else.

rangerwil · Answer

Thank you eleanor246!  This is my second time encountering this problem, first time after Me to XP upgrade, this time after dead hard drive and subsequent software reinstall.  Obviously I did not find the right fix the first time, not until I found this forum.  Great info.  Worked just like you said it would.

drollyankee · Answer

I have the same problem, but with a twist - I uninstalled Word because it had quit working altogether, thinking that I could easily reinstall from the disk. (Obviously we don't get any warning that we can't reinstall without the code!)

I've seen many posts that say that Dell support will provide a generic code, but I've had my system for 2 years! I can't even get to support on the phone, because I didn't pay for extended support.

Are there any options for me besides formatting and starting from scratch? I am not willing to purchase another copy, because I already paid for one.

Thank you in advance for any help!

eleanor246 · Answer

If your Word application is pre-2002, Dell will furnish a generic key code at no charge. Call Software Support at 800-433-9005 and take the option for Paid Support. Explain the information that is needed. Dell tech support will then verify that you are the legal owner of the software by asking for and verifying your Service Tag and/or Express Service Code. They will then furnish the generic code. You will not be charged for this information.

Any reluctance you may have in taking the Paid Support phone option is understandable but can be viewed in this context. Charges cannot made against your credit card unless YOU provide the card number and expiration date.

drollyankee · Answer

ELEANOR, YOU ROCK!      This time when I called, I didn't choose the 'Software Problems' option from the menu.  I chose the 'Enter Your Express Service Code', and got help right away!  I was not asked for payment at all.  I had to verify my Service Tag, my name, address, phone and e-mail, then he gave me a number to input, and waited to make sure it was going to work.  It worked on the first try, and I am so glad! I use Word a lot, but I figured I would be using Notepad or Wordpad from now on, since I couldn't get it back.  I am one happy camper!  Thank you!  Thank you! Thank you!   BTW, I love my Dell, too!

Buttercup114 · Answer

I rebooted my computer and also needed the 25 character CD key to gain access to Microsoft Word 2000 SR-1.  I called 1800-624-9896 ext. 66955 & they gave me the generic 25 character product key.  Thanks!

Productivity Software

Word 2000(works suite) CD key

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